Billing Support Specialist

A company is looking for a Billing Support Agent to join their Customer Experience team.

Key Responsibilities

Manage a high volume of billing-related incoming support tickets

Identify and assess customers' needs to ensure satisfaction

Provide accurate, complete, and timely information using appropriate methods and tools

Required Qualifications

Proven billing customer support experience (technical preferred)

Strong technical aptitude, with eagerness to learn new platforms and tools

Familiarity with CRM systems and standard support practices

Ability to work full-time within assigned shift patterns

Reliable computer and stable internet connection for remote work