Bilingual Customer Support Specialist

A company is looking for a Service Center Support Specialist II.

Key Responsibilities

Verify and validate documentation to ensure compliance with regulatory requirements and company policies

Update case information and maintain detailed records of all interactions in the case management system

Respond professionally to customer inquiries through multiple channels (phone, email, and text)

Required Qualifications

High school diploma or equivalent

1-2 years of experience in administrative support, customer service, or data processing

Proficiency with Microsoft Office suite and ability to learn new software systems quickly

Strong attention to detail and accuracy in data entry and documentation