Technical Help Desk Representative
VirtualVocationsNewport News, Virginia, United Statesjob_description.job_card.1_day_ago
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A company is looking for a Technical Help Desk Representative.
Key Responsibilities :
Answer inbound customer calls and provide timely, accurate assistance
Use knowledge base articles to diagnose and resolve basic technical issues
Document customer interactions clearly and professionally
Required Qualifications :
Basic familiarity with Windows operating systems and Microsoft Office 365
Ability to type at least 35 words per minute
Reliable, punctual, and professional under pressure
Motivated and eager to learn
Comfortable following processes without deviation
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Help Desk • Newport News, Virginia, United States
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