Talent.com
Helpdesk Manager

Helpdesk Manager

VirtualVocationsSpringfield, Massachusetts, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Helpdesk Coordinator to lead their internal IT support function.

Key Responsibilities

Supervise and mentor IT Support Agents while managing helpdesk operations

Oversee ticket prioritization, escalation, and resolution using Jira

Develop and maintain a comprehensive knowledge base for troubleshooting and user support

Required Qualifications

3+ years of experience in IT support or helpdesk roles, with at least 1 year in a leadership position

Strong experience in creating and managing Jira projects

Technical knowledge of common workplace tools and systems (e.g., Google Workspace, VPNs)

Experience in process improvement and compliance with IT policies

serp_jobs.job_alerts.create_a_job

Helpdesk Manager • Springfield, Massachusetts, United States

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Desktop Support Manager

Desktop Support Manager

LTIMindtreeBerlin, CT, United States
serp_jobs.job_card.full_time
As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
MANAGEMENT SUPPORT SPECIALIST

MANAGEMENT SUPPORT SPECIALIST

US Government JobsWestfield, MA, US
serp_jobs.job_card.full_time
This is a National Guard Title 32 Excepted Service position.This National Guard position is for a Management Support Specialist, Position Description Number PDD2401000 and is part of the MA ANG 104...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
MANAGEMENT SUPPORT SPECIALIST

MANAGEMENT SUPPORT SPECIALIST

Clearance JobsWestfield, MA, US
serp_jobs.job_card.part_time +1
Group Commander's Support Staff.Plans, organizes, and oversees the full complement of activities within the Group Commander's Support Staff (CSS). Manages personnel, unit training and administrative...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Supervisor, Technical Training (Substations)

Supervisor, Technical Training (Substations)

EversourceBerlin, CT, US
serp_jobs.job_card.full_time
Technical Training Program Developer.This position develops and conducts technical training programs to ensure the safe and effective performance of the Substation Operations employees.Training inc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
IT Project Manager

IT Project Manager

Tier4 GroupSpringfield, MA, US
serp_jobs.job_card.full_time
Hybrid (3 days onsite per week).Our client, a leading organization in the insurance and financial services space, is seeking an experienced. This individual will oversee complex, cross-functional pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Direct Support Supervisor

Direct Support Supervisor

MosaicCheshire, CT, US
serp_jobs.job_card.full_time
Annual Salary : $49,192 Plus More For Experience.If making a positive impact in the lives of others is a constant on your to-do list you'll LOVE working with a team that puts people first.We're l...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Residential Support Supervisor (Isaiah House)

Residential Support Supervisor (Isaiah House)

Adelbrook Community Services IncMiddletown, CT, US
serp_jobs.job_card.full_time
The Resident Support Supervisor oversees the daily operations of assigned residential programs that support children, adolescents, and young adults with Autism Spectrum Disorder (ASD) and / or Intell...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Dining Services Project Manager

Dining Services Project Manager

InsideHigherEdStorrs Mansfield, Connecticut, United States
serp_jobs.job_card.full_time
Under the direction of the Senior Associate Director, the Project Manager will coordinate all Dining Services equipment repair, building projects, including renovation and new construction, from th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Senior Technical Manager

Senior Technical Manager

Creagh Concrete, CT, United States
serp_jobs.job_card.full_time
This senior role will be responsible for the daily management of the technical engineering department who design and detail our large precast projects. It will involve the successful management of t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Project Manager - IT - Mastery

Project Manager - IT - Mastery

Axelon Services CorporationSpringfield, MA, US
serp_jobs.job_card.temporary
Project Manager - It - Mastery 8 months contract.This position may be fully remote.Duties : Accountability this individual is key to ensuring execution is monitored at team level, team maintains the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
IT project manager 4682

IT project manager 4682

Tier4 GroupSpringfield, MA, US
serp_jobs.job_card.full_time
Our client, a leading organization in the insurance and financial services space, is seeking an experienced.This individual will oversee complex, cross-functional projects that require coordination...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Systems Administrator (Rocky Hill)

Systems Administrator (Rocky Hill)

CortiCareRocky Hill, CT, US
serp_jobs.job_card.part_time
At CortiCare, our success depends on IT systems that help us reach consumers all over the world.Were seeking an experienced systems administrator whos eager to further develop technological skills ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Manager of User Support - CICS IT

Manager of User Support - CICS IT

UMass AmherstAmherst, Massachusetts, United States
serp_jobs.job_card.full_time
The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Associate Direct Support Manager

Associate Direct Support Manager

MosaicBloomfield, CT, US
serp_jobs.job_card.full_time
If making a positive impact in the lives of others is always on your to-do list — you’ll LOVE working with a team that puts people first. Associate Direct Support Manager.The Associate Direct Suppor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Support Supervisor Night

Support Supervisor Night

Lowe'sHartford, CT, United States
serp_jobs.job_card.full_time
The Support Supervisor is primarily responsible for supervising a high performing team responsible for supporting operations during the night and weekend shift to ensure product moves through the f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Lead Support Specialist

Lead Support Specialist

Mental Health Association - Western MAWilbraham, MA, US
serp_jobs.job_card.full_time
MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life.We provide a wide range of services across Western Massachusetts, including outpat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Senior Manager, System Verification (Onsite)

Senior Manager, System Verification (Onsite)

RaytheonWindsor Locks, CT, US
serp_jobs.job_card.full_time
Senior Manager, System Verification.We are seeking a Senior Manager, System Verification, to join our team in Windsor Locks, CT. The Senior Manager will be responsible for overseeing a team of syste...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Project Manager - IT - Advanced

Project Manager - IT - Advanced

Axelon Services CorporationSpringfield, MA, US
serp_jobs.job_card.full_time
Project Manager - It - Advanced.Leads the delivery of all aspects project delivery along with the ability to manage a matrixed team of various disciplines. Handle complex long-term focused projects ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Assistant Department Manager, Tech Services

Assistant Department Manager, Tech Services

Barnes & Noble EducationStorrs Mansfield, CT, US
serp_jobs.job_card.full_time
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as an Assistant Department Manager. The Assistant Department Manager will be knowledgeabl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
BDC Support Supervisor

BDC Support Supervisor

Lowe'sHartford, CT, United States
serp_jobs.job_card.full_time
The BDC Support Supervisor is the subject matter expert and is directly responsible for monitoring and supporting the inventory controls of the Bulk Distribution Center. The Supervisor is the primar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days