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Platinum Support Specialist
Platinum Support SpecialistSymetra • Bellevue, WA, United States
Platinum Support Specialist

Platinum Support Specialist

Symetra • Bellevue, WA, United States
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Symetra has an exciting opportunity to join our Retirement Sales team as a Platinum Sales Support Specialist !

About the role

As a Platinum Sales Support Specialist, you will engage heavily with New Business to provide concierge support on high-impact annuity applications. You will learn how to process business and provide exceptional service, while eventually becoming a registered representative of Symetra. Ultimately, you will learn Symetra's products and processes and have a path for advancement within the sales organization.

What you will do

  • Assist in processing high impact New Business cases.
  • Follow up on not-in-good-order business and call out to the aligned advisor to help them resolve the issues.
  • Monitor existing cases and ensure they flow smoothly through the New Business process.
  • Partner with internal and external wholesalers to drive territory sales through follow up from sales meetings and phone calls.
  • Assist with product inquiries, product illustrations, updates on pending applications, and fulfilling orders for marketing material and sales literature.
  • Provide calling campaign assistance launch new products, identifying new sales opportunities .
  • Answer the 800# for the Sales Desk assisting with product information, information on rates that are associated with our products, illustration requests and service issues

Why work at Symetra

"If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work." Cris H. - AVP Internal Sales, Training and Development

"Symetra is inclusive of all employees regardless of their personal differences." Darrell J. - Actuary III

"Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions." Felicia D. - Financial Reporting Lead Senior Analyst

What we offer you

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

  • Flexible full-time or hybrid telecommuting arrangements
  • Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
  • Paid time away including vacation and sick time, flex days and ten paid holidays
  • Give back to your community and double your impact through our company matching
  • Want more details? Check out our Symetra Benefits Overview

    • Compensation

    $22.00 - $32.95 / hourly plus eligibility for Company Annual Bonus

    Who you are

  • High school diploma required, bachelor's degree or equivalent experience strongly preferred
  • Annuity application processing experience strongly preferred
  • Relevant customer service experience preferred, with a desire to progress into a more advanced sales role
  • Excellent communication and relationship building skills
  • Strong attention to detail

    • Please review Symetra's Remote Network Minimum Requirements :

    As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection :

  • Minimum Internet Speed : 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
  • Internet Type : Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
  • Not Permissible : Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

    • When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

    We empower inclusion

    At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

    We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

    Creating a world where more people have access to financial freedom

    Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

    For more information about our careers visit : https : / / symetra.eightfold.ai / careers

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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    Support Specialist • Bellevue, WA, United States