Parts Counter Sales

The Parts Counter Sales personnel will assist in making the Parts Department a profitable center by focusing on providing excellent customer service using established customer sales standards.

Major Duties and Responsibilities :

• Determine replacement part required, according to inspection of old part, customer request, or customer description of the malfunction
• Advise customer on substitution or modification of part when identical replacement is not available
• Utilize computer to determine part stock number and price
• Demonstrate equipment to customer and explain functioning of equipment
• Prepare sales slip or sales contract
• Receive and fill telephone orders for parts
• Inspect returned part for defects and exchange defective part or refund money
• Keep inventory control on cores to be returned
• Fill salesmen’s orders for new truck parts
• Prepare wreck estimates and fax to customer
• Keep display area updated, organized, and priced according to sales fliers
• Keep work area neat and organized
• Assist in taking physical inventory of stock
• Complete training requirements for the parts department
• Attend scheduled parts meetings