Campus Store Customer Services Associate

Campus Store Customer Service Associate

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

Job Description

The Campus Store Customer Service Associate positions responsibilities will vary from providing customer services to the public in a friendly and courteous manner in person and / or by phone or electronically. Cashier duties which involve the receipt and custody of cash, checks, money orders, credit card charges, to sponsored students, and online web orders with the proper paperwork and information. Monitor and process graduation orders, sizing, stocking, etc. Learn and work with the Point of Sale (POS) system. Assist with processing Online and Sponsorship orders. Be able to multitask and have advanced computer skills. General clerical skills to include but not limited to operating office machines, calculator, copy and fax machines, etc. Maintain the store floor in proper order and stocked. Assist with Cafe duties and responsibilities as needed. Assist with other Campus Store processes and duties as required. This position will work under the direction of the Campus Store manager or their designee.

Essential Functions

• Provide assistance to all customers while maintaining good customer relations, being courteous and responsive.
• Operate computer, inventory control, cash register, rings all sales on register.
• Provide assistance to the Statewide Campus Store team as it relates to the maintenance of inventory and preparation of merchandise for the retail floors.
• Receive cash, checks, money orders, student cards or credit cards.
• Generate receipts for all sales and refunds for returned merchandise as appropriate to bookstore policies.
• Responsible for all cash, credit cards, checks, money orders and charge receipts for the register receipts.
• Issue and charge merchandise to authorized departments as per school policies.
• Prepare charges for all sponsored students with the correct paperwork and identification. Set up and maintain individual files for all sponsored students.
• Prepare charges for departments.
• Provide assistance to customers as needed.
• Answer telephones, receive and transmit messages.
• Relate to the public in a positive manner.
• Provide good customer relations by being courteous and responsive.
• Perform light housekeeping including dusting and keeping all assigned areas clean and straight. Stock, arrange and display all bookstore merchandise including books. Affix retail tags to merchandise and fixtures as required.
• Assist in counting of stock for inventory.
• Perform other duties and responsibilities as assigned.

Education / Experience / Knowledge / Skills

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.