Customer Engineer I - Knoxville, TN

Overview

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

Why Vertiv is the best company for Field Service professionals

• Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
• Company leaders have many years of hands-on Field Service experience in this industry and many others
• Tremendous focus is placed on employee technical and leadership development
• Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
• Competitive benefits include : Company vehicle, smartphone, laptop, PPE, other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO / Vacation Plan, Medical, Vision & Dental & more
• Abundant technical resources including 24 / 7 Technical / Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
• Company-wide commitment to promoting a strong work / life balance
• An employer-of-choice for Veterans with technical backgrounds

Role and responsibilities

The Customer Engineer (CE) is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other Power Products, & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers, co-workers, sales representatives and others as appropriate.

RESPONSIBILITIES

SAFETY

ADMINISTRATION

CUSTOMER SATISFACTION

PERFORMANCE

QUALIFICATIONS

Experience (one or more of the following)

WORKING CONDITIONS

PHYSICAL REQUIREMENTS

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. Specific vision abilities include close, distant, color, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift up to 50 pounds regularly and up to 75 pounds occasionally.

Notes : Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities, provided that the individual is otherwise qualified and such accommodations do not impose an undue hardship.

Our Core Principals and Behaviors to help execute our Strategic Priorities : Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

Work Authorization : No calls or agencies. Vertiv will only employ those legally authorized to work in the United States. This is not a position for sponsorship. Individuals needing sponsorship are not eligible for hire.

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