Implementation Support Engineer

Zynix.AITampa, FL, United States

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You will lead the technical implementation of our AI agents for clinics—connecting EMRs (FHIR / HL7), configuring voice / webhooks, mapping data, and guiding customers through UAT to a smooth go-live. You’re a hands-on integrator who communicates clearly and loves turning complex workflows into reliable, measurable outcomes.

Responsibilities

Translate clinic workflows into integration designs and test plans.
Configure OAuth2 apps, webhooks, and data mappings; validate FHIR reads / writes and HL7 feeds.
Stand up Twilio call flows and troubleshoot timeouts / retries.
Lead UAT, cutover, and hypercare; publish runbooks and training artifacts.
Run weekly status with stakeholders; maintain timelines and RAID logs.

Requirements

3+ years in integrations / solutions / implementation engineering for SaaS.

Strong with REST, webhooks, OAuth2, Postman / curl; SQL for validation.

Working knowledge of FHIR resources (Patient / Appointment / Schedule / Slot) and HL7 v2 (ADT / SIU).

Comfort with logs, traces, and basic Kubernetes debugging.

Excellent written / verbal communication; HIPAA awareness.

Nice to have

Python / Node utilities; SSO (OIDC / SAML); Datadog / Grafana; EMR admin experience (eCW / athena / Nextech).

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Implementation Engineer • Tampa, FL, United States