Safety, Quality and Patient Experience (SQPE) Specialist - Quality

Join Cleveland Clinic Weston Hospital's team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic's Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Physician Quality is important to support one of the six values of Quality and Safety. As a Safety, Quality, and Patient Experience (SQPE) Specialist I, you will direct safety, quality and patient experience activities within your scope. You will coordinate improvement initiatives using the Cleveland Clinic Improvement Model and partner with clinical leadership to set objectives and key results. You will model CC Core Values, collaborate with stakeholders to ensure compliance and strong performance across safety, quality, utilization and patient experience metrics and support implementation of requirements from regulatory and accreditation bodies.

A caregiver in this position works days from 8 : 00 a.m. - 4 : 30 p.m.

This position will cover Weston Hospital, Clinic, Coral Springs ASC and offsites, but will be based at Weston Hospital.

A caregiver who excels in this role will

Direct safety, quality, and patient experience work within assigned scope of responsibility.

Coordinate and implement improvement initiatives using the Cleveland Clinic Improvement Model.

Partner with clinical leadership to set objectives and key results.

Model Cleveland Clinic Core Values and behavioral standards.

Coordinate with cross functional stakeholders to ensure compliance with all standards and favorable performance on safety, quality, utilization, and experience metrics.

Participate in engraining the safety, quality, and experience requirements as outlined by regulatory and accreditation bodies.

Manage performance improvement regarding SQPE with all departments providing patient care.

Act as an accountable partner for all clinical areas within their areas of responsibility

Understand and implement elements of performance as outlined by regulations, bylaws, and rules and regulations established by the medical staff.

Act as the primary resource for staff to facilitate overall operations of programs.

Develop meaningful quality assurance and improvement activities with clinical and operations leadership to establish when a deviation in standard practice has occurred.

Analyze performance data and participate in improvement strategy development.

Act as a consultant in educating and evaluating clinical and support department staff regarding quality management regulations and standards of care.

Support medical staff quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation.

Develop and assure processes to monitor performance and identify where intervention is needed.

Incorporate regulatory and accreditation standards into improvement activities around SQPE.

Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance.

Incorporate enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care across locations.

Drive continuous improvement activity around quality, safety and patient experience priorities and coordinate improvement projects.

Facilitate dashboard reviews, data analysis and decision-making from data.

Identify and address root causes to lead to sustainable improvement.

Manage stakeholder relationships, project risks and project changes.

Lead projects and facilitate multidisciplinary teams leveraging advanced continuous improvement and project management tools.

Coach smaller improvement teams to success with their quality improvement projects at the local level.

Report on medical errors and near misses, as well as corrective actions taken.

Oversee the management and use of medical error information.

Apply the Cleveland Clinic cause analysis process to identify key factors that lead to failures in SQPE.

Minimum qualifications for the ideal future caregiver include

Bachelor's degree in nursing, Healthcare Administration, Business, Engineering, or related field

Five years of related experience with SQPE and performance improvement programs or related healthcare experience

Certified Patient Safety Professional (CPPS) OR Certified Professional in Healthcare Quality (CPHQ) or willing to obtain within two years of hire

Experience working with Joint Commission, HFAP or CMS surveys and processes, preferably in a leadership / coordinator role

In-depth knowledge of patient safety best practices, Joint Commission standards and conditions of participation

Familiar with basic statistical analysis, continuous improvement (CI) tools and change management techniques

Preferred qualifications for the ideal future caregiver include

Master's degree

Registered Nurse (RN)

Certified Professional in Healthcare Quality (CPHQ) or willing to obtain within two years of hire

Preferred certifications : Healthcare Accreditation Certification Program (HCAP), Certified Joint Commission Professional (CJCP), Process Improvement Certification, Certification in Infection Control (CIC) or Certified Patient Experience Professional (CPXP)

Clinical experience or prior hospital work experience

Knowledge of hospital operations

Ability to navigate the EMR, Excel, PowerPoint

Proficient in learning online databases e.g. the trauma registry etc.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you : https : / / jobs.clevelandclinic.org / benefits-2 /

Physical Requirements :

Ability to communicate and exchange accurate information.

Ability to perform work in a stationary position for extended periods.

Ability to work with physical records or operate a computer or other office equipment.

In some locations, ability to travel throughout the hospital system.

In some locations the ability to move up to 25 lbs.

Personal Protective Equipment :

• Follow standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly : $27.65

Maximum hourly : $42.17

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare / dental / vision and retirement.

Cleveland Clinic Health System is pleased to be an equal employment employer : Women / Minorities / Veterans / Individuals with Disabilities