Customer Success Manager - International & Charter

Job Description

Job Description

Alma is a cloud-based student information system (SIS) that supports K-12 administrators, teachers, parents, and students. We are a passionately driven team with the mission to provide this resource to every school.

We are seeking a Customer Success Manager who is passionate about empowering educators and using technology to serve our international client base. This role serves as a strategic contact for independent and charter schools, ensuring they maximize value from Alma while building lasting relationships that drive retention and growth. We are especially interested in candidates who have experience working in schools and understand both the joy and the burden educators feel daily.

This position is open to candidates residing in Oregon, Nevada, Arizona, Idaho and Hawaii.

Key Responsibilities

Customer Relationship Management

• Conduct discovery sessions to understand each school's objectives, workflows, and success criteria
• Lead Quarterly Business Reviews (QBRs) to track progress toward goals, demonstrate value, and align on strategic priorities
• Maintain detailed CRM records to enable cross-functional collaboration between sales, marketing, and product teams
• Introduce new features and conduct product demos to drive adoption and expand platform utilization
• Design and deliver training sessions tailored to different user roles (administrators, teachers, staff)
• Troubleshoot complex customer issues and coordinate with technical teams for resolution
• Conduct onsite visits to strengthen relationships and provide hands-on support when needed
• Communicate clearly throughout all interactions to set expectations and build trust

Customer Retention

Revenue Expansion

Territory Growth

Education and Experience

Technical Skills

Core Competencies

Preferred Qualifications

The base salary for this position is $55,000-$60,000 annually with an OTE ranging from $75,000-$80,000.

This position is open to candidates residing in Oregon, Nevada, Arizona, Idaho and Hawaii. Who We Are

Alma is a cloud-based student information system (SIS) that serves K-12 administrators, teachers, parents, and students. Our Product team is small and mission-driven. We serve schools and districts across the US and internationally and aim to improve education by empowering the most significant learning resource students have at school : educators.

As individuals, we take ownership of our roles and responsibilities. As a team, our solutions have both an educational and societal impact, and we take that very seriously. We are agile, fast-paced, evolving, and determined to make a difference.

The students, parents, and educators Alma serves come from every walk of life : they attend public, private, and charter schools in cities, suburbs, and rural areas. Our users include English language learners, people with disabilities, gender minorities, families experiencing housing instability, and students who will be the first in their families to go to college.

It is fundamental to Alma's mission that we continue to build a team with diverse lived experiences and perspectives to better anticipate and serve all students' needs. To that end, we hire for culture add over culture fit and strive to create an environment where all team members' voices are heard and welcomed. In addition, we are committed to maintaining a workplace where people can be themselves each day.

All Alma team members receive health benefits, a retirement account, significant paid time off and holidays, and a competitive base salary.

A Note to Applicants

Studies have shown that people from historically underestimated groups are less likely to apply for jobs unless they believe they meet every one of the qualifications described in a job description. We know from experience and past hires that the best person for this role will likely only check some boxes listed here. We encourage you to apply, even if you don't believe you meet all the qualifications described.

Alma Technologies is an Equal Opportunity Employer. We evaluate qualified applicants regardless of race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

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