Senior Sales Operations Manager - Resource Management & Capacity Management

Senior Sales Operations Manager - Resource Management & Capacity Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

This role will be a strategic partner to the Product Excellence leadership team, ensuring alignment of resources to the most critical areas of the business. It involves close collaboration with GenAI & CRM leaders, PEx leaders, STEP and CEG resource management leaders to assess resource needs, develop strategic plans, and allocate resources effectively.

Key Responsibilities :

• Manage Product Excellence capacity planning and analytics to support both Workflow and CoE teams
• Ensure alignment between capacity modeling assumptions and stakeholder priorities
• Proactively review deal pipeline and partner with CEG teams cross functionally to understand resource requirements
• Determine the organization's demand for resources and ensure capacity to meet project staffing needs.
• Conduct resource capacity planning to manage demands based on project priorities and objectives
• Forecast the resource needs for pipeline and upcoming projects

Resource Allocation, Scheduling, Management :

Collaboration :

Documentation, Reporting, Process Improvement :

To be successful in this role you have :

For positions in this location, we offer a base pay of $137,500 - $240,700, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.