Customer Success Manager

At Spur, we’ve raised the bar on staffing hourly jobs. We're a tech-forward staffing provider with a real passion for people. By offering competitive hourly wages, comprehensive benefits, consistent career coaching opportunities, and easier access to work, we’re able to attract and retain the best and the brightest for every hourly position.

Who We Are

Spur is on a mission to transform how school districts solve their most pressing workforce challenges. We’re building the future of education staffing—faster, more efficient, and more personalized than ever before. With deep roots in K-12 and a startup mentality, we combine proven execution with bold innovation.

We’re looking for a Customer Success Manager (CSM) who is energized by big goals, relentless in execution, and committed to delivering exceptional results for our district partners. This is a role for someone who wants to build something that matters and thrive while doing it.

Your Mission

You’ll own a portfolio of school district accounts and serve as the go-to partner for those customers and the workforces who support them. That means building relationships, spotting growth opportunities, solving problems before they escalate, and making sure the schools we serve and the workers we employ feel supported, successful, and empowered every single day.

You will lead with initiative, think strategically, and act decisively to ensure Spur continues to be the most trusted name in education workforce services.

Key Responsibilities

Strategic Account Management & Growth

• Serve as the primary point of contact for a portfolio of K-12 school district clients.
• Develop and execute account growth strategies to increase net revenue retention and customer lifetime value.
• Lead recurring check-ins and performance reviews to assess satisfaction and identify new needs.
• Collaborate cross-functionally to ensure customer priorities are met with excellence and urgency.
• Ensure a 100%+ customer retention rate by fostering strong relationships and providing outstanding service.

Operational Oversight & Service Excellence

Worker Quality & Retention

Launches & Customer Enablement

What You Bring

Who Thrives Here

This isn’t your typical customer success role. We’re building at startup speed in a sector that truly matters. Our best team members are :

What We Offer

Ready to Join Us?

If you’re the kind of person who thrives when given ownership, believes urgency is a superpower, and gets fired up by making a difference in schools and communities—we want to hear from you.