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CMMS Technical Engineer
CMMS Technical EngineerKNAPP North America • Kennesaw, GA, US
CMMS Technical Engineer

CMMS Technical Engineer

KNAPP North America • Kennesaw, GA, US
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Overview

Join to apply for the CMMS Technical Engineer role at KNAPP North America

KNAPP is a global company specializing in automated solutions for WMS / WCS. We help digitize and automate supply chains across industries, with a focus on software, AI, and robotics to disrupt the logistics automation industry. Our US headquarters are in Kennesaw, GA.

What You Get To Do

This role supports key IT and operational systems with a focus on CMMS deployment, SAP integration, user support, and technical training. It manages system access, performs routine maintenance, supports mobile / web tools, and handles data exports and reporting. You will collaborate with R&D on cloud infrastructure and analytics. The ideal candidate has a strong technical background with CMMS and SAP experience, basic Linux and networking skills, and the ability to train users and troubleshoot across platforms. A proactive, detail-oriented approach and the ability to manage multiple tasks in a fast-paced environment are essential.

Essential Functions and Responsibilities

  • Digital Services Support : set up user accounts, configure access, deploy and customize CMMS instances, deliver training, perform routine maintenance, provide ongoing support, manage workflows / tickets for agile development, handle data cleaning / transformation / export tasks, and maintain CMMS records for spare parts inventory.
  • APK / SAP Integration : support SAP consignment stock processes and ensure alignment with CMMS.
  • Customer Support : configure / troubleshoot tablets, implement configuration changes, assist with data exports and GRBS tasks.
  • Development Support : provide database access / export support, manage source code access and interface configurations, support data manipulation and application / database troubleshooting.
  • R&D Collaboration : create system instances, manage clusters for testing / development, provide cloud infrastructure and network support, analyze interfaces with KiSoft Analytics.
  • KNAPP Training Responsibilities : train users on KiSoft CMMS, educate on RBS processes / KPIs / reporting, deliver training on tool integrations (SAP, KiSoft Analytics), teach issue resolution, support KNAPP CLOUD training.

What You Have

  • Bachelor's degree in IT / CS / Engineering or equivalent experience; technical education (HTL) preferred.
  • Certifications (ITIL, SAP, Azure / AWS, CompTIA) a plus.
  • 2-4 years IT support, systems administration, or digital operations experience.
  • Hands-on CMMS experience (KiSoft preferred) including deployment / configuration and user support.
  • Experience with SAP consignment stock processes and related integrations.
  • Proven ability to deliver technical training and create user documentation.
  • Familiarity with DevOps tools (JIRA, Git) and agile environments; data handling / exporting.
  • Cloud infrastructure exposure (Azure, AWS) and networking basics; CMMS / mobile / web tools proficiency.
  • Basic Linux knowledge; scripting skills for automation; basic networking troubleshooting.
  • Experience configuring / supporting mobile devices; database access and interface configuration.
  • Understanding of system maintenance tasks (cluster restarts, software updates); knowledge of cloud environments and cybernetics clusters a plus; basic Kubernetes understanding and AWX or similar tools a plus; basic programming skills (Python / JavaScript) are a plus.
  • Strong communication, English proficiency (German a plus), analytical mindset, and ability to work independently with multiple priorities.

    • Working Conditions and Environment

  • Authorized to work in the U.S.; travel up to 60% may be required.
  • Passport or ability to obtain one; ability to travel domestically and internationally (Austria, Europe, Canada).
  • Standard Monday–Friday schedule; hours may vary; occasional evening / weekend / on-call support may be needed.
  • Physical requirements include sitting, standing, climbing, lifting up to 50 pounds, and other typical office / field duties.

    • What You Will Get

  • State-of-the-art office complex in Kennesaw, GA; competitive compensation; comprehensive benefits (health, dental, vision, life, FSA, disability); 401k with generous employer match; paid vacation / holidays; profit sharing; parental leave; subsidized daycare; tuition reimbursement; pet insurance.

    • KNAPP is an equal opportunity employer. We are committed to a work environment that respects all individuals and prohibits discrimination. Drug-free workplace policy applies; all candidates may be subject to drug screening.

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    Technical Engineer • Kennesaw, GA, US