Client Experience Associate

Client Experience Associate

Are you passionate about delivering exceptional customer service and resolving client inquiries in real-time? As a Client Experience Associate at Old Republic Title, you'll be the key point of contact for our clients, ensuring their questions are answered swiftly and professionally. You'll manage client communications, track inquiries, and provide follow-up updates to ensure complete satisfaction. If you're someone who thrives in a fast-paced environment and enjoys being a proactive problem-solver, this role is for you!

Location : This position starts onsite at either our Pittsburgh, PA or Akron, OH location, then moves to a hybrid schedule after a probationary period.

Key Responsibilities :

• Serve as the primary point of contact for client inquiries via email and phone.
• Provide real-time updates, solutions, and status tracking to ensure timely resolution.
• Manage shared email folders and distribute inquiries to the appropriate operational teams when necessary.
• Document and categorize client inquiries in the system using appropriate task codes.
• Track inquiries to ensure Service Level Agreements (SLAs) are met or exceeded.
• Maintain professional relationships with clients, supervisors, and vendors through clear and courteous communication.
• Assist with additional tasks as assigned, including supporting company events or occasional overtime.

Skills & Qualifications :

What You'll Gain :

Benefits may include :

Note : If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.

Old Republic Title is an Equal Opportunity Employer