Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative in New Holland, Pennsylvania. In this long-term contract role, you will play a vital part in ensuring customer satisfaction by addressing inquiries and resolving service issues. This position offers an opportunity to work in a dynamic environment while supporting key business operations.

Responsibilities :

• Handle inbound and outbound calls to address customer inquiries professionally and efficiently.
• Identify and resolve customer service issues within your designated area of authority.
• Escalate complex issues outside of your scope to the appropriate department for resolution.
• Maintain detailed records of all customer interactions and inquiries.
• Monitor trends in customer service issues and communicate them to support root cause analysis.
• Perform other duties as assigned by the supervisor to support the team.
• Proven experience in customer service, call center operations, or a related field.
• Strong proficiency in Microsoft Word and Excel.
• Ability to handle inbound and outbound calls with professionalism.
• Skilled in data entry and order processing.
• Detail-oriented with the ability to maintain accurate records.
• Capacity to manage multiple tasks and adapt to changing priorities.