Job Description
Position Purpose :
Provides Clinical Information and Education for Inbound Calls and Outbound Calls triages behavioral health crisis Calls . Uses established protocols and independent professional judgment. Documents assessment, plans, interventions and results.
Education / Experience :
- Bachelor’s degree or equivalent experience.
- Master's degree preferred.
- 1+ years of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area .
- Strong computer skills required, including experience with Microsoft Office and / or data entry systems.
- Must possess and demonstrate strong abilities in data entry, typing, call documentation.
- Experience in telephonic counseling and / or managed care setting preferred.
License / Certification : Must have one of the following :
Licensed Professional Counselor; Licensed Clinical Social Worker; Licensed Marriage and Family Therapist; Licensed Psychologist; Licensed Independent Substance Abuse Counselor, Licensed Associate Counselor; Licensed Associate Substance Abuse Counselor; Licensed Masters Social Worker.
Must haves :
2 – 4 years of related experience.Some behavioral health experience !Some experience with the adolescence population.Some type of case management experience. ( a bit flexibility here but looking for someone who has managed a caseload of clients or patients over any period of time )