ITSM Release Manager- (Enterprise)

This position is ideal for professionals with

• at least 5 years of hands-on experience
• in
• enterprise IT Release and Change Management
• , who excel at leading cross-functional teams, managing complex deployments, and driving alignment across technical and business stakeholders. Strong leadership, strategic planning, and communication skills are key to success in this role.
• Key Responsibilities
• Own and manage the
• end-to-end release lifecycle
• for infrastructure and application changes across enterprise environments.
• Develop and implement a
• standardized Release Management framework
• that supports scalable, repeatable, and low-risk deployments.
• Lead
• cross-functional coordination
• across Infrastructure, Application Development, Change Management, Incident Response, and Problem Management teams.
• Facilitate
• release planning meetings
• , manage dependencies, and ensure clear communication of timelines and expectations.
• Drive
• stakeholder engagement
• and consensus through Change Advisory Board (CAB) sessions and governance forums.
• Monitor and report on
• release performance metrics
• , identifying trends and leading continuous improvement initiatives.
• Maintain and enhance release documentation, including
• release plans, SOPs, runbooks, and training materials
• Support upgrades and configuration of the
• Release and Change modules in ServiceNow
• , ensuring alignment with operational needs.
• Ensure compliance with
• ITIL / ITSM best practices
• , integrating release activities with broader service management processes.
• Promote a culture of
• accountability, transparency, and proactive communication
• across distributed teams.
• Required Qualifications
• Bachelor's degree with
• 5+ years
• of experience in
• enterprise IT Release and Change Management
• Proven success managing
• complex, multi-team releases
• in large-scale enterprise environments.
• Strong experience with
• ServiceNow Release and Change Management modules
• Demonstrated
• leadership and team management
• skills in cross-functional, distributed environments.
• Deep understanding of ITSM processes (Change, Release, Incident, Problem, Configuration) and their interdependencies.
• Excellent communication and stakeholder engagement skills, with the ability to influence and align diverse teams.
• Ability to analyze release metrics and drive process improvements.
• Preferred Qualifications
• ITIL v3 or v4 certification
• is a strong plus.
• Experience with release automation, CI / CD pipelines, or DevOps practices.
• Familiarity with KPIs, SLAs, and IT operations metrics.
• Proficiency with ITSM tools such as
• ServiceNow
• or
• Remedy
• Comfortable facilitating large meetings and executive-level presentations.
• Experience working remotely with distributed teams across time zones.
• Pay and Benefits

The pay range for this position is $50.00 - $60.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully remote position.

• Application Deadline

This position is anticipated to close on Oct 24, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.