Customer Care Specialist

Customer Care Specialist

Monthly Incentive Opportunities! This is an in-office position reporting to Nicholasville, KY, location.

Established in 2016, Tailor Made Compounding has become one of the top compounding pharmacies in the nation, dedicated to providing quality medications to patients across the country. Our mission is to provide the highest quality compounded solutions while leading the industry in compliance, safety, provider education, and customer service, thereby empowering healthcare providers with the ability to optimize the health of their patients. We work closely with physicians to solve problems for hard to source and hard to compound pharmaceuticals.

Tailor Made Compounding is seeking a Customer Care Specialist to add to our growing team! Using knowledge of company products, services, and policies, this position will assist callers with inquiries and offer possible solutions based on the customer's needs. We are looking for someone who is passionate about helping others resolve problems. All tasks and duties must be completed in accordance and compliance with HIPAA guidelines, State and Federal laws, and current company policies and procedures.

Key Responsibilities :

• Contact physicians and patients to obtain information necessary to fill prescriptions
• Resolve customer issues in a timely, accurate and professional manner
• Provide physicians with resources or additional information on products and services
• Maintain knowledge of products, pricing, shipping details and protocols of the pharmacy
• Direct phone calls and messages to the appropriate employee or department
• Assist in the training of new employees when necessary
• Other duties as assigned

Experience and Education Requirements :

Other Qualifications To Be Considered :

Job Type : Full-Time

Hours : Monday-Friday 9 : 00-5 : 30.

Benefits : Medical, Dental, Vision, 401K, PTO, Paid Holidays

ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Tailor Made Compounding is an Equal Opportunity Employer.