Business Analyst

The Business Analyst (Remote) will serve as a bridge between technology solutions and business operations within IES to drive operational success across multiple jurisdictions and client portfolios. The analyst identifies process improvement opportunities, supports scalable technology solutions and maintains seamless integration between various business systems to enhance client experiences.

The Business Analyst directly influences revenue growth, risk mitigation, and market expansion through the development of robust, compliant operational frameworks that support our organization's strategic objectives. The position requires a blend of business acumen, and operational knowledge, and familiarity with technical processes to deliver exceptional client experiences while maintaining the highest standards of compliance and service excellence.

ESSENTIAL FUNCTIONS

• Translate complex business needs into clear, actionable specifications.
• Create process flows, user stories, and functional requirements documentation.
• Optimize internal procedures ensuring quality, efficiency and smooth workflows.
• Provide first-level support and triage for IT tickets.
• Analyze and streamline business processes through automation and system enhancements requirements gathering to improve operational efficiency and reduce manual interventions.
• Analyze business metrics and operational data to identify trends, risks, and opportunities that inform strategic decision-making.
• Conduct business process analysis and solution design for complex operational workflows for stakeholders.
• Gather user feedback to recommend enhancements that improve functionality and operational efficiency.
• Work with all departments to proactively oversee the implementation of any new operational processes / procedures as they occur, and identify process improvement opportunities.
• Support implementation of new business systems, modules, or upgrades including testing and data migration for platform scalability.
• Gathers feedback across the organization, investigates potential solutions, and conducts root cause analysis.
• Coordinate cross-functional collaboration to implement business initiatives that support client objectives and improve service quality.
• Identify reports that already meet requirements.
• Develop and maintain business requirements for key performance indicators (KPIs) and metrics tracking.
• Conduct quantitative and qualitative analysis to support business initiatives.
• Analyze and assist in design changes across multiple departments and functions.
• Proactively identify and recommend opportunities to optimize and enhance existing business processes.
• Support UAT training for new and updated reports, including collaboration with Nebula and other stakeholders.

o Leverage expertise in D365 to design, configure, and execute comprehensive UAT test scripts.

o Assist in testing and validation of Worksite platform enhancements.

PREFERRED QUALIFICATIONS

field.

alignment.

communicate with global stakeholders.

Applicants must complete and pass a background check after a conditional offer of employment. IES adheres to federal, state, and local laws, including California's Fair Chance Reporting Act, and will consider all relevant factors in an individualized assessment to determine whether to continue in the onboarding process.