Counter Sales Associate

Job Description

Job Description

Job Title :

Counter Sales Associate

FLSA Status :

Non-Exempt : Some overtime may be required

Reports To : Branch Manager

Position Summary :

Contributes to branch sales growth and profitability by providing prompt, friendly and professional service to Johnstone customers in-person, over the phone and by electronic communications. This position has no formal supervisory responsibilities.

Essential Job Results and Responsibilities :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Service Results and Responsibilities

• Answers incoming telephone calls and emails and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
• Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.
• Assists customers with the use of Johnstone Supply e-commerce and mobile application questions.
• Researches and sources products for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts.
• Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.
• Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.
• Develops good working relationships and rapport with customers. Greets regular customers by name.
• Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
• Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
• Follows company pricing and credit guidelines.

Sales Results and Responsibilities

General Results Responsibilities

Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is expected that each employee will offer his / her services wherever and whenever necessary to ensure the success of our endeavors.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience :

Job-Specific Knowledge, Skills & Abilities

Expected Work Behaviors :

Physical Demands & Work Environment :

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical : While performing the duties of this job, the employee is required to stand and walk on a hard surface for the majority of the workday. The employee is regularly required to reach with hands and arms, climb and balance; stoop, kneel, crouch, or crawl. The employee is frequently required to lift and carry and / or move up to 50 pounds, and occasionally required to lift up to 70 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. The ability to speak and hear sufficiently to provide customer service is required.

Store Environment : Medium to large store with shelves and bins, most work is performed with telephone, material handling equipment, computer, fax, printer, and an RF scanner.

Position Type / Expected Hours of Work : This is a full-time position, and hours of work and days are Monday through Friday, 7 : 00 a.m. to 4 : 30 p.m. Occasional after hours / weekends depending on business needs.

Travel : Occasional travel may be expected for this position depending on business needs.

Skills Summary :

Sales Aptitude Diplomacy

Energetic Problem-Solving Skills

Computer Skills Interpersonal & Telephone Skills

Organization Time Management

Math Aptitude Oral Communications Skills Reading Skills Technical Skills

Written Communication Skills Ability to lift up to 70 pounds Mechanical Skills

The Counter Sales Associate will maintain the strictest confidentiality on all corporate matters including, but not limited to : marketing strategies, operational structures, pricing and all subjects that may have an adverse effect on the company in the marketplace if they were made known outside the company.