Process Analyst

Solution IT Inc. is looking for a Business Systems Analyst Smart Sheets, Agiloft & Lucid Chart for one of its clients Redwood City, CA Only locals Job Title : Business Systems Analyst Smart Sheets, Agiloft & Lucid Chart Job Description : We are seeking a detail-oriented Business Analyst to support operations across Smart Sheets, Lucid Chart, and Agiloft platforms . The role is primarily focused on support activities, including resolving L1 / L2 tickets, maintaining system documentation, and collaborating with business users to ensure smooth platform usage.

Responsibilities :

• Over all 2 4 years of experience.
• Provide L1 / L2 support for Smart Sheets, Lucid Chart, and Agiloft platforms.
• Troubleshoot user issues, escalate complex tickets, and ensure timely resolution.
• Maintain and update process flows, diagrams, and templates using Lucid Chart.
• Support configuration and workflow updates in Agiloft as per business needs.
• Collaborate with business users to understand recurring issues and suggest improvements.
• Document resolutions, FAQs, and SOPs for support processes.

Required Skills :

Work Site : Redwood City, CA

Duration : 6 Months

Expected Start Date : Immediate - 2 weeks

Number of Positions : 01

Please send your responses back to

About Solution IT Solution IT is a national IT consulting company specializing in : Technology Staffing and Oracle E-Business Solutions based in Boston, Massachusetts.