Customer Care AssociateVirtualVocations • Grand Rapids, Michigan, United States
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Customer Care Associate
VirtualVocations • Grand Rapids, Michigan, United States
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A company is looking for a Customer Care Associate.
Key Responsibilities
Handle non-technical customer inquiries and service contract issues following established guidelines
Identify areas for improvement in customer service operations and meet required support metrics
Document issues comprehensively and assist in routing customers to the appropriate technical support team
Required Qualifications
High school diploma / GED or equivalent preferred
1 - 2 years of related customer service experience
Experience in a call center or similar customer service role
Familiarity with Microsoft-based programs
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Customer Care Associate • Grand Rapids, Michigan, United States
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