General Manager

LEADERSHIP & MANAGEMENT

Teamwork

• Performs exceptionally on the floor by helping and encouraging management and team members so they can deliver the best customer service possible and store operations run seamlessly
• Exemplifies collaboration by establishing a high level of engagement in their work
• Demonstrates camaraderie with all Team Members through development of caring and respectful relationships and strives to foster those relationships between team members
• Keenly aware of store morale and with the help of management implements strategic plans to create an enjoyable and rewarding work environment

Example Team Member

Communication

Scheduling & Operations

Store Operations

Financial Performance

Stellar Customer Service

Food Quality

Store Cleanliness & Appearance

Productivity & Efficiency

Requirements :

Duties and Responsibilities   include the following. Other duties may be assigned.

1. Meets the restaurant's monthly and annual budget and plans, including sales goals, profit projections, capital requirements, and staff requirements.

2. Reviews the general business climate for the restaurant and adjusts staff and inventories as needed.

3. Ensures financial reporting is consistent with restaurant standards and produced monthly.

4. Promotes and directs restaurant marketing programs.

5. Directly in charge of hiring, performance evaluation and termination of staff.

6. Directly in charge of ordering and delegation of ordering as needed.

7. Schedules all staff shifts and communicates schedules promptly and effectively.

5. Maintains the facilities of the restaurant to produce high-quality food at the lowest possible cost.

6. Ensures customers are serviced at the highest level of satisfaction through quality food, courteous employees, and quick response to needs.

7. Reports status information to the management monthly.

8. Contracts for and follows up on general maintenance and repair to the facility.

9. Performs other related duties as assigned.

Supervisory Responsibilities :

1. Develops and maintains an effective restaurant by selecting, training, compensating, motivating, terminating, and reviewing all staff.

2. Develops and maintains a program for sound employee relations with staff at all levels of the organization.

3. Provides guidance and direction to employees to assist in their professional development.

Skills :

Oral Communication Skills

Written Communication Skills

Customer Relations

Diplomacy

Organization

Planning

Project Management

Professionalism

Time Management

Budget Analysis

Business Analysis

Market Analysis

Risk Analysis

Computer Literacy

Keyboard Skills

Education / Experience :

High School Diploma or Equivalent. Prior restaurant management experience helpful.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather). The employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places; risk of electrical shock and vibration.

The noise level in the work environment is usually loud.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to talk or hear. The employee must regularly lift and / or move up to 50 pounds.