Member Support Center Representative (Call Center) - Full Time

Job Description

Job Description

Job Title : Member Support Center Representative

Status : Full Time

Location : Wood River, IL

Salary : $17.00

Benefit Information : https : / / www.1stmidamerica.org / docs / default -source / pdfs / 1st-midamerica-cu-employee-benefits-at-a-glance-2025.pdf

About Us :

1st MidAmerica is a trusted financial institution dedicated to providing exceptional service to our members. We pride ourselves on our commitment to the communities we serve and our focus on delivering an array of financial products for each step in their financial journey.  We are currently seeking motivated and member-oriented individuals to join our team as a Member Support Center Representative.

Job Summary :

We are seeking a Member Support Center Representative to assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area.

Key Responsibilities :

• Assist members and potential members with their telephone requests.
• Research and resolve routine member questions and problems.
• Answer questions about credit union products and services.
• Answer loan questions, calculate payments, calculate payoffs and provide requested documentation.
• Identify cross-sell opportunities and cross-sell services to members.
• Maintain member account information on computer system.
• Ensure compliance with policies and regulations.

Qualifications :

What We Offer :

Schedule :

Disclaimer :   Must be able to work and travel to different credit union locations as determined by management.

1st MidAmerica is an Equal Opportunity Employer.