Behavioral Health Patient Service Specialist

A company is looking for an Appointment Center Patient Service Specialist III - Behavioral Health.

Key Responsibilities

Provide customer service to patients and callers in a call center environment

Coordinate services and schedule appointments based on urgency and type

Act as a liaison for outside referring physicians and resolve scheduling issues

Required Qualifications

High school diploma or GED

Three years of experience with Cleveland Clinic EPIC or relevant call center experience

Completion of the Cleveland Clinic Epic Scheduling and Registration trainings is acceptable

Ability to type 25 words per minute

Bachelor's degree may be considered in lieu of experience