Referral Coordinator

JOB TITLE :

• Referral Coordinator DEPARTMENT :        Population Health                                                Revised Date : February 2024 FLSA STATUS :          Non-Exempt REPORT TO :             Population Health Manager   POSITION SUMMARY The Referral Coordinator is responsible for managing and coordinating appointments requested by Desert Sage Health Centers’ staff to ensure continued continuity of patient care in a timely and professional manner.
• The Referral Coordinator also maintains positive relationships with clinical staff, physicians, patients and their families, as well as the general public.
• PRIMARY DUTIES AND RESPONSIBILITES Assist with tracking, monitoring, and follow-up on referrals to internal and external providers per   DSHC’s policies and standard work.   Maintains all referral coordinator buckets based on DSHC’s policies and standard work.
• Process urgent in-house Medical Records Requests for patients as needed following proper procedures.
• Complete all prior authorizations initiated by referrals requested by the patient's Primary Care Provider.   Work with the guidance of the care team to contact patients post-discharge and schedule follow-up care with the team.   Make DSHC services available, either directly or by referral, to cooperating agencies by providing education to patients and families on services available in the clinic and in the community.   Maintain strict confidentiality on all patient information gained in the DSHC practice setting of this position.
• Treat all patients with dignity and compassion without creating barriers.   Retrieve patient’s medical information from the Idaho Health Data Exchange and referral providers   when available.   Participate in staff huddles, meetings, conferences, and case management activities.
• Assists patients in the completion of the 340B and Medication Assistance Programs by adhering to program requirements and verifies that all patient information remains up to date to reduce financial barriers.   Maintain the After-Hours Call Log alongside medical providers.
• Ensure the log is being notated   Check patient cases for follow-up per providers instructions Retrieve discharge summaries if needed   Maintain and update the ER Admission / Discharge Log.
• Ensure patients get follow-up appointments with their PCP Contact patient via phone and letter for correspondence   Assists care teams with receiving incoming calls from community agencies.   Assists and directs patients with setting up transportation following policies and procedures.   Participates in making recommendations regarding policies and procedures, goals, projects, and priorities in accordance with The Desert Sage Way.
• Perform all other duties as assigned and necessary for the proper operation of the health center   Assists with interpretation (as assigned) and travels to DSHC sites as needed.   Employee knows DSHC’s 5 core values and demonstrates the specific valued behaviors on a daily basis.   TYPICAL PHYSICAL DEMANDS   Physical Requirements N / A Rarely ( 1- 12%) Occasionally ( 13-33%) Frequently ( 34- 66%) Regularly ( 67- 100%) Standing x Walking x Climbing x Sitting x Stooping / Kneeling x Lift / Carry up to 15 lbs. x Lift / Carry up to 30 lbs. x Lift / Carry up to 50 lbs. x Push / Pull up to 25 lbs. of exertion x Push / Pull up to 50 lbs. of exertion x Work below waist level x Work at waist to shoulder level x Work above shoulder level x Reach further than arm's length x Fingering x Grasping / Holding x Talking x Hearing x Seeing x Work in confined spaces x Exposed to extreme temperatures x Operate tools or machinery (incl. office equip.) x Operate motorized vehicles / equipment x Work at heights balancing x Use / exposed to hazardous substances x Powered by JazzHR