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Client Services Manager

Client Services Manager

Blavity Inc.Los Angeles, CA, US
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Blavity, Inc. is a venture-funded media and technology company, founded in 2014 around a simple idea :

  • enable Black millennials to tell their own stories.
  • Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video, unique experiences, and product solutions.
  • Blavity Inc. has evolved into a market leader for Black media, reaching 250 million users per month through our growing brand portfolio, including Blavity , Blavity360º , AfroTech , Talent Infusion , 21Ninety , Travel Noire , Home & Texture , and Blavity House Party .
  • Our Blavity, Inc. employee community is composed of passionate, energetic, and culturally conscious individuals working together to deliver value to each other, the company, and our clients.
  • We are always searching for new additions to our community that will help us continue to scale, contribute meaningfully to our culture, and advance our strategic direction.

Job Summary :

  • Blavity is looking for a creative and service-oriented Manager of Client Services (CS) to oversee the planning and execution of our client’s branded campaigns.
  • They will serve as the primary point-of-contact for large scale activations, tentpole and digital campaigns . and oversee execution with the support of CS Associates and Coordinators.
  • This position actively collaborates with key stakeholders to identify creative, establish workflows, assess resource needs, scope and meet timelines, and ensure our digital media campaigns meet project quality standards.
  • The ideal candidate is a seasoned brand strategy professional who has a track record of translating the client’s voice and vision into engaging digital and experiential campaigns to meet stated goals.
  • Additionally, they are composed under pressure and resilient to change, service-oriented and customer-focused, and hold a high attention to detail and organization.
  • This is a Full-Time position which reports directly into the Director of Client Services.
  • Responsibilities Manage large-scale activations, tentpole and digital campaigns, representing Blavity as the primary CS contact post-sales, positioning yourself as a trusted advisor to your customer portfolio.
  • Collaborates with Sales to understand the campaign scope, KPIs, and possible renewal / upsell opportunities.
  • Ensure feasibility of execution by aligning on resource allocation within CS and across creative teams.
  • Skillfully navigate challenging customer conversations in the spirit of satisfying the needs of both the customer and Blavity (e.g. scope creep or additional requests).
  • Oversee brand voice guidelines for your campaigns, acting as the final sign-off point for ensuring consistency in style, quality, and tone across all channels.
  • Manages account profitability by distilling key insights from campaign analytics and strategizing solutions to hit the customer's goals and increase satisfaction.
  • Proactively identify and share upsell / cross-sell opportunities within the portfolio to the Sales team, leveraging your deep understanding of Blavity’s product offerings and customer insights.
  • Partner with leaders in CS, Sales, and Marketing to distill and package insights into new product offerings and / or thought leadership for our customers.
  • They will also serve as a mentor to coordinators.
  • Performs other related duties as assigned.

    • Qualifications Experience :

  • 4+ years customer-facing experience at a media agency and / or publisher, managing digital advertising strategy for a portfolio of brands.  Other Experience : .
  • Proven experience delivering engaging, on-brand campaigns across digital, social and experiential (portfolio required).

    • Education :

  • Undergraduate degree preferred.

    • Technologies :

  • Experienced with using Powerpoint, Word, Excel and Asana to convey ideas and compelling stories.

    • Other Skills / Competencies :

  • Ability to handle the stress of multi-tasking and effectively managing multiple high-pressure deadlines; skilled at simultaneously managing at least 5+ live campaigns.
  • Strong eye for design / copy, and skilled at aligning the Blavity brand with the Customer brand.
  • Deep understanding of how to extract and interpret data in order to build actionable customer insights through storytelling (advanced PPT skills required).
  • Cultivates networks and fosters excellent customer service.
  • Plans and organizes with ease.
  • Empowers others to drive for results and have high work standards.
  • Brand Ambassador.  Excellent communication skills.

    • Preferred Interest :

  • A healthy appreciation of GIFs and black culture; passion for the topics covered by Blavity.

    • Details :

  • This is a fully remote role, U.S.- based role.
  • Occasional travel may be required.  Candidates must be authorized to work in the U.S.
  • Candidates must be available to work in 75% alignment with the Pacific Time Zone.   The annual salary range for this role is $70k - $80k.
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    Client Service Manager • Los Angeles, CA, US