Mobile Crisis Response

Community Counseling Center (CCC)Cape Girardeau, MO, USA

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Mobile Crisis Response - Crisis Intervention - PRN

Location : CCC Service Area

PRN - As Needed for Coverage

Minimum Required Qualifications :

Must meet the Tier Two MCR requirements outlined by the Missouri Department of Behavioral Health

Must possess a master's or bachelor's degree in a human services field

Experience in mental health field preferred.

This position requires a valid Missouri Class E driver's license (Class D for IL resident), proof of continuous auto insurance, and must have an acceptable driving record as outlined by agency policy.

The short and sweet :

As Mobile Crisis Response personnel, you would be responsible for the assessment / disposition of crisis emergencies for the CCC Service area of Cape Girardeau, Bollinger, Madison, Perry, and Ste. Genevieve counties. You would be responding to individuals who are at risk of harming themselves, or others, and conduct assessments of the individual's current situation to ensure their safety and determine the best course for treatment. In this role, you will be working extremely closely with local law enforcement and emergency departments. With this position, you would also be responsible for providing agency discharge documentation as needed.

What is the Crisis Intervention Program?

Crisis Intervention involves outreach services for individuals who are at risk of harming themselves or others. Master degreed professionals conduct nonjudgmental assessments of individuals' current situations to ensure their physical and psychological safety and to determine disposition for treatment.

Community Counseling Center in conjunction with the Department of Mental Health provides an 800 Crisis Line through a regional contract between all Administrative Agents in the Southeast Region of the State and Behavioral Health Response (BHR) in St. Louis. The system, Missouri Access Crisis and Response System (MOCARS) involves emergency calls to be screened by BHR, which forwards the caller's information to the Center's on-call staff. Assessment and disposition occur in emergency rooms and law enforcement offices located in the counties of Bollinger, Cape, Madison, Perry and Ste. Genevieve

What your duties would look like as a Mobile Crisis Response :

Providing Crisis Services and Interventions in designated counties : You would respond to crisis emergencies and provide assessments per agency procedures in Madison, Ste. Genevieve, and Perry counties. You would also be responsible for making appropriate referrals, assisting with hospitalizations, coordinating with other agencies and resources, and if needed, completing the involuntary commitment process. You would also provide follow-up on disposition to ensure linkage to services has occurred. You would also assist with Agency Discharges as needed.

Documentation : You will need to ensure that your documentation is complete, and accurate. Documentation is due after the crisis has been completed; timeliness of documentation is essential for treatment team providers to stay informed of client's treatment needs. Typical documentation includes the Crisis Screening Assessment, PHQ-9, Columbia Severity Suicide Rating Scale (C-SSRS), and the Stanley Brown Safety Plan.

Team Based Approach : Communication and collaborate is key to ensure safety of individuals. Work with client's treatment teams, outside providers, and support systems to obtain information and assist in safety planning when needed.

What you already know!

You know how to manage your time wisely and keep yourself organized. Crisis is often feast of famine and there is no way to predict the volume on a given day or shift. There will be days where there are three crisis situations happening simultaneously, all at different locations, while you are still writing your documentation for the first crisis you had contact with. Staying organized and having excellent time management skills will help you succeed in this position.

How to think critically to provide quality mental health services. You are more than familiar with the world of mental health and understand the importance of having a client-centered approach to treatment, but you also know that every case you present to is unique, with its own risk factors, protective factors, mental health needs, and natural supports. Additionally, you have a master's degree in Mental Health and would be considered a Qualified Mental Health Professional.

How to communicate effectively. There are many moving parts associated with a client's treatment, and you know how to navigate these effectively to ensure the client is receiving appropriate services.

How to work independently to accomplish a task. While having a team-based approach is important for this position, you primarily are working independently. However, you will have supports available 24 / 7 for any questions or consultation that you need.

What you will learn (if you don't know already)!

How to deliver crisis intervention services to a diverse population. Including the various documentation skills needed and learning our Electronic Health Record System.

How to utilize your time management skills for collaborative documentation to ensure all notes are being completed on time; ensuring your client is receiving quality care.

The importance of self-care, not only to help our clients, but also ourselves. This position can be hectic, and it is important to demonstrate those self-care techniques to ensure you are not getting burnt out.

How Success is Measured :

Direct Service : Timely response to crisis calls in the two-county coverage area.

Documentation : Providing quality, thorough, and concise documentation. Ensuring that your documentation is completed within the designated timeframe by utilizing collaborative documentation.

Client Success : Coordinating appropriate community aftercare, including but not limited to explaining to the client the registration and enrollment process through CCC, providing community resources to assist with immediate needs, working with client and natural supports to ensure safety while maintaining the least restrictive environment, also phone surveys are completed monthly per provider to obtain feedback from clients on the crisis interaction.

Communication : Communicating with the client, family, and others associated with the client's safety. This includes hospitals, referred agencies, law enforcement, and CCC programs.

If you are interested in staying busy, not being stuck behind a desk, and meeting a wide variety of people; this is the position for you. The great thing about working in the ESS role, is that no two days are the same, but it does come with its own challenges, including stressful situations, and having to think critically and being flexible with each unique case.

The Agency

Community Counseling Center (CCC) - Your Behavioral Health + Wellness Resource - is a behavioral health organization that has been serving the public since 1974. We are an administrative agent for the Missouri Department of Mental Health, and we are entrusted to provide a full array of comprehensive behavioral health services within our five county catchment area.

Our Mission is to provide and support personal growth, wellness, and improved quality of life through the delivery of comprehensive behavioral health services to individuals and families residing in Bollinger, Cape Girardeau, Madison, Perry, and Ste Genevieve counties in Missouri.

Our Vision is to create a diverse and inclusive behavioral healthcare system where individuals and families can readily access mental health and substance use services, feel welcome, accepted, and leave services with hope and improved quality of life.

Commitment to Diversity, Equity, and Inclusion :

Join our team at Community Counseling Center and be part of our commitment to diversity, equity, and inclusion (DE&I). We believe that a diverse workforce fuels innovation and enables us to better serve our diverse client base. We actively seek out applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, religions, and socio-economic backgrounds. Through inclusive hiring practices, unbiased selection processes, employee resource groups, ongoing training, and transparent progress tracking, we are dedicated to creating a workplace where everyone feels valued, respected, and empowered. Join us in building an inclusive environment where every employee can thrive and contribute their unique perspectives.

Community Counseling Center is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCC will consider requests for reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, etc., please contact to speak with us about your needs.

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Mobile Response • Cape Girardeau, MO, USA