Teller - Call Center Financial Service Officer

Mobility Credit Union is a progressive and diverse credit union focused on offering excellent customer service.  We are a dynamic organization and flexible to work / life needs, creating a supportive work environment that is understanding of personal and family obligations.

Mobility CU is very profitable and has grown over 75% in the past 5 years.  We offer a competitive salary, monetary incentives, 6 percent 401K matching, excellent health care options and a $1000 signing bonus.

We are seeking an individual, who is motivated to grow with our organization.

Answers incoming calls from members to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, provide information, and most importantly cross-sell credit union products and services, especially lending products. Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier's checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs specific assigned side jobs and assists other tellers with a variety of duties as required. Ensures members and prospective members are promptly and professionally served. Responsible for performing a broad variety of financial services such as opening and closing individual retirements accounts, checking accounts, savings accounts, term share accounts, and assisting members with any account problems. Answers member questions regarding Credit Union services provided and performs a variety of account maintenance. Assists or refers members with any and all questions or problems that arise. Responsible for receiving, reviewing, and submitting applications for consumer loans and debit / credit cards. Meets with applicants to obtain additional loan information and documentation required to formulate and relay credit decisions. Ensures accuracy of information needed to formulate a decision based on set criteria established within the credit union loan origination system.

DUTIES :

(E) ESSENTIAL or (N) NONESSENTIAL

• (E) 5% Interviews member loan applicants to develop information concerning their loan needs, earnings, and financial condition. Prepares and / or reviews all loan documents for completeness and accuracy. Review the terms and conditions with the member. Explains loan options to members. Seeks authority from the Lending Support and / or Members Solutions(Collections) departments to make changes in loan terms, waivers of payments, due date change, etc.
• (E) 70% Responds to member inquiries both telephonically and via email in a professional and friendly manner at all times. Resolves member complaints in a timely manner. Routes calls to appropriate personnel and follows up on member calls when necessary. Identifies cross-selling opportunities both by telephone and with required marketing call logs that are assigned. Monitors incoming calls for backup support and actively stays in the queue when scheduled. Participates in sales development activities, which could be outside normal working hours.
• (E) 5% Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their manager(s), along with their recommendations.
• (E) 5% Receives and processes member financial transactions, including deposits, withdrawals, and loan payments; sells money orders and cashier's checks to members; transfers amounts from member accounts as directed. Balances cash drawer and daily transactions. Submits checks for electronic clearing.
• (E) 5% Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service.
• (E) 5% Ensures compliance with terms and conditions on current loans and accounts. Keeps compliant and informed of current trends and laws on lending, consumer credit, and various accounts.
• (E) 5% Performs other job related duties as assigned.

PERFORMANCE MEASUREMENTS

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INTENT AND FUNCTION OF JOB DESCRIPTION