Dispatcher

Job Description

Job Description

The Dispatcher serves as the central communication hub for the organization’s security operations. This role is responsible for monitoring security camera feeds, managing the emergency notification system, receiving and dispatching calls for service, and coordinating the issuance of security equipment. The Dispatcher ensures timely and accurate communication between team members, supports incident response, and contributes to the safety and security of all facilities, staff, and guests in alignment with the organization’s mission.

Key Responsibilities

• Monitor live security camera feeds to identify and report suspicious activity or safety concerns.
• Operate and manage the emergency notification system to communicate critical information during incidents.
• Receive and process incoming calls to the security dispatch line, prioritize requests, and direct appropriate personnel to respond.
• Maintain accurate logs of calls, incidents, and activities in accordance with established protocols.
• Track and issue security equipment such as radios, lockout kits, battery jump boxes, and other operational tools.
• Coordinate with on-site security officers, facility staff, and emergency responders as needed.
• Maintain awareness of ongoing incidents to provide real-time updates to leadership and responding personnel.
• Ensure all security-related systems and equipment are functioning properly; promptly report malfunctions or issues.
• Follow established security procedures and contribute to the development of improved dispatch and monitoring practices.
• Perform other duties as required to support the ministry’s overall mission.

Education and Experience

Skills and Abilities

Commitment

All employees must demonstrate a personal commitment to the Christian faith and support for Israel, aligning with GEI's mission and values. Each team member is expected to exhibit dedication to the organization's vision and a passion for contributing to its success and impact.

Physical Requirements

While performing the duties of this job, employees will frequently be required to sit, stand, walk, bend, kneel, stoop, climb, talk and hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 15 pounds occasionally, and more than 40 pounds infrequently with assistance. Specific vision abilities required by the job include close vision, distance vision and the ability to adjust focus.

This job description is intended to outline the general nature and level of work performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Responsibilities, duties, and skills may change or be adjusted as needed to meet the evolving needs of the ministry.

Schedule

Monday – Friday 7 : 00 a.m. – 3 : 00 p.m. or 3 : 00 p.m. – 11 : 00 p.m.

Schedule may vary according to business needs.