Medical Assistant - Trinity Health Detroit Ministry

Medical Assistant

Trinity Health Michigan is one of the nation's top healthcare services providers, spanning five counties in Southeastern Michigan.

The Trinty Health Detroit Ministry (THD) is a continuing ministry of Trinity Health. THD serves the primary care needs of both uninsured and underinsured adults in Michigan by providing primary care. All THD locations strive to eliminate the barriers to accessing care that many individuals face throughout metro-Detroit. All THD locations arrange for specialty care through relationships with specialists and partnerships.

General Summary

Provides clinical support to physicians as it relates to patient care. Maintains examination rooms and drug sample cabinets by ensuring they are clean, well stocked, and up to date. Performs some telephone triage based on patient symptoms, and provides routine information to patients regarding their condition, diagnostic results (non-abnormal), and medications. Completes related paperwork. Provides back-up support to receptionists, office assistants, and cashiers.

Essential Duties and Responsibilities

1. Prepares patients for physician by taking vital signs (blood pressure and weight, and temperature when symptoms warrant), obtaining chief complaints and filling out prescription refills. Locates and enters missing information in chart at physician request. Ensures that patients are in rooms and ready to be seen by physicians on schedule. Communicates results of patient preparation to physician.

2. Assists physicians in exams and procedures as requested. Medical assistant presence is required for all gynecological exams and sigmoidoscopies.

3. Performs tests and procedures, including, but not limited to : blood draws, EKG's, pulmonary function testing, vision testing, strep tests, urinalysis, urine straight catheterization, suture removals, injections, holter monitors, ear irrigations, and stool for occult blood cards. Reminds physician to include procedures on route slips.

4. Arranges patient admissions, including calling Bed Management for a bed, transporting patients to the hospital, ensuring physician progress notes accompany patient, and precertification occurs when necessary.

5. Assists patients with answers to questions or other requests.

6. Assists in scheduling tests, return visits, and filling out requisition forms as necessary (patients may schedule own tests whenever possible).

7. Ensures exam rooms, procedure rooms, lab area, drug sample cabinets, specialty trays and equipment are in clean condition, stocked and in good working order. Notifies Clinical Office Coordinator or designee of supply shortages and equipment malfunction.

8. Sorts and distributes information from physician "out" boxes. At physician request, make routine (non-abnormal) information calls to patients regarding their condition, diagnostic test results, and medication. Triages incoming calls based on patient symptoms, and contacts physicians with time-sensitive or urgent information. Calls other departments for patient information as needed or requested; calls in prescriptions.

9. Documents phone contacts, medications and other relevant information in patient chart.

10. Completes HMO referrals at physician request.

11. Works as part of a medical team, and provides support to other medical assistants, receptionists, cashiers and office assistants voluntarily or as requested when time permits.

12. Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.

13. Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Hospital. Discusses patient and hospital information only among appropriate personnel in appropriately private places.

14. Behaves in accordance with the Mission, Vision and Values of St. Joseph Mercy Health System.

15. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

16. Provides quality patient care by considering the age specific, developmental and cultural needs through competent clinical practice. Demonstrates unit / area competencies.

Required Education, Experience and Licensure

1. High School Education or equivalent.

2. Six months of medical assistant training and medical office experience, or relevant combination of education and experience.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.