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ServiceNow Consultant (ITSM / ITIL)

ServiceNow Consultant (ITSM / ITIL)

SolutionITHouston, TX, United States
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Solution IT Inc. is looking for ServiceNow Consultant (ITSM / ITIL) for one of its clients in Houston, TX (Hybrid)

Only USC / GC

Job Title : ServiceNow Consultant (ITSM / ITIL)

Responsibilities :

  • Lead enhancements and configuration within ServiceNow ITSM modules.
  • Align existing ServiceNow processes with ITIL best practices.
  • Support modules including Incident Management, Service Catalog, Request Fulfilment, Change Enablement, and Asset Management (Hardware & Software).
  • Work with stakeholders to identify process improvements and implement practical solutions.
  • Ensure stability, performance, and scalability of the ServiceNow environment.
  • Provide guidance on ITSM process maturity and optimization

Required Skills :

  • 8+ years of experience in IT Service Management with at least 5 years in ServiceNow.
  • Strong understanding and hands-on experience with ServiceNow ITSM modules.
  • Deep knowledge of ITIL Framework and best practices.
  • Proven ability to bridge the gap between technology and process.
  • Excellent communication and stakeholder management skills.
  • ServiceNow certification(s) and ITIL certification preferred.

    • Work Site : Houston, TX (Hybrid)

    Duration : 12-Month Contract (possible extension or conversion to FTE)

    Expected Start Date : Immediate

    Number of Positions : 1

    Please send your responses back to contracts@solutionit.com

    About Solution IT

    Solution IT is a national IT consulting company specializing in : Technology Staffing and Oracle E-Business Solutions based in Boston, Massachusetts.

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