High Fidelity Wraparound Local Trainer and Coach (Maine)

Overview

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm serves clients in all 50 states, three Canadian provinces, and Europe. PCG offers a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. For more information, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us to use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Responsibilities

Participate in all training and coaching provided by the National Wraparound Implementation Center (NWIC), and any other required training as identified by the State of Maine, and / or PCG.

Complete NWIC certification and maintain certification and attend ongoing training within the required timeframes.

Support the installation of Wraparound through coaching and training for implementing workforce.

Understand the roles in the Wraparound workforce, System of Care (SOC) agencies and community resources in meeting the needs of children, youth and families.

Communicate regularly, in person or virtually, with implementing organizations and the implementation team.

Provide coaching in the field and accompany Care Coordinators while they are working with youth and families.

Utilize data to inform decision making in types of technical assistance deemed most helpful.

Employ a variety of adult learning concepts to appeal to a range of learning preferences resulting in effective engagement of participants with varying learning needs.

Gather information from multiple sources to expand understanding of the needs and strengths of the current workforce and make recommendations to the COE staff on how the system can better support the workforce.

Network and build relationships with state and organizational leadership to build interest in partnering around successful implementation efforts.

Monitor and evaluate the effectiveness of training through established evaluation measures and use evaluation data to grow skill.

Utilize NWIC tools to provide coaching support to the care coordinators.

Monitor quality of practice and utilize coaching feedback to inform needed actions to support implementation integrity.

Perform other related duties as assigned.

Required Skills

Capacity to exercise initiative, resourcefulness, and sound judgment with an ability to solve problems and make informed and timely decisions.

Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Writes and presents information concisely. Interprets and understands written information and can listen attentively to verbal and non-verbal cues that lead to a deeper understanding.

Possess excellent training and group facilitation skills.

Possess excellent conflict resolution and crisis management skills through effective communication, active listening, practicing empathy, problem solving, and maintaining a positive attitude.

Ability to work cooperatively with others and demonstrate professional, ethical, respectful, and courteous behavior when interacting with others. Interacts pleasantly and positively across a diverse customer audience to meet a range of customer expectations including individualized follow up.

Strong critical thinking skills aid in assessing the strengths and weaknesses of approaches to problems and the viability of various solutions, and in helping trainees develop these skills themselves to get the most out of their experience.

Skill in analyzing complex topics, policies, and procedures to prepare detailed summaries.

Proficient in Microsoft Office Suites and related software applications, such as Adobe, Teams, and Zoom

Qualifications

Education

Required : Bachelor's degree in social work, Psychology, Human Development, Education, Public / Business Administration, Communications, or discipline appropriate to training being conducted.

Preferred : Master's degree in social work, Psychology, Human Development, Education, Public / Business Administration, Communications, or discipline appropriate to training being conducted.

Experience

Required : Four (4) years of related experience including two (2) years providing coaching and workforce development activities.

Preferred : Experience in Wraparound, 3 years' experience providing coaching and workforce development activities.

Certification

Certification will occur during the course of employment

Working Conditions

Travel time is approximately 50 percent.

Must have reliable transportation to travel throughout the State of Maine to conduct observations and provide support to care coordinators in family homes and / or community settings.

The position will allow for a remote workplace. The position requires flexible hours including some evening / weekend availability based on the needs of the local providers and families receiving Wraparound and possible overnight travel depending on the training schedule.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Compensation

$52,800 to $70,000

Compensation : Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and / or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

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