Talent.com
Guest Services Supervisor-Homewood Suites Virginia Beach, VA

Guest Services Supervisor-Homewood Suites Virginia Beach, VA

Hotel EquitiesVirginia Beach, VA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Supervisor for the Homewood Suites in Virginia Beach, VA.

Job Purpose :

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

  • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
  • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
  • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
  • Promptly respond to and resolve guest complaints
  • Answer telephone promptly and properly being polite, courteous, and friendly
  • Be friendly, thorough, accurate and efficient in taking reservations
  • Be friendly, thorough, accurate and efficient in performing Check-ins
  • Be friendly, thorough, accurate and efficient in performing Check-outs

(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner

  • Assist guests with luggage upon their arrival to and departure from the hotel
  • Use the guests’ names
  • Be knowledgeable and helpful about the local area, the hotel and hotel services
  • Handle messages, wake-up calls, mail, and faxes properly
  • Assist guests’ with laundry / dry cleaning needs
  • Know of incoming VIPs
  • Follow all applicable Company Standard Operating Procedures.
  • Perform other assignments as directed by the General Manger.
  • Be an enthusiastic, helpful and positive member of the team
  • Be professional, responsible and mature in conduct and behavior
  • Be understanding of, encouraging to and friendly with all co-workers
  • Be self-motivated and use time wisely
  • Maintain open line of communications with each department
  • Communicate pertinent information
  • Respond positively to new ideas
  • Openly accept critical / developmental feedback
  • Maintain effective communication through the use of meetings, log books and bulletins
  • Be available to help other departments in emergency situations
  • Adhere to all work rules, procedures and policies established by the company including, but not
  • limited to those contained in the associate handbook.
  • Safety and Security Skills
  • Properly handle and account for keys
  • Be knowledgeable of policies regarding emergency procedures and security concerns
  • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
  • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
  • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
  • Have full understanding of franchise honors program
  • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures :
  • Verifies all information on reservations check-in; name, address, method of payment, etc.
  • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
  • Identifies and records special billing instructions and notifies accounting
  • Completes shift closing accurately by getting appropriate approval signatures and authorization codes
  • Adheres to hotel policies regarding the use of cash banks
  • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
  • Report potential sales contacts to the sales department protection of guests’ room numbers.

    • Qualifications and Requirements :

    High School diploma / Secondary qualification or equivalent.

    Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

    This job requires the ability to perform the following :

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

    • environmental systems.

  • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 15 lbs occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,

    • listening and hearing ability and visual acuity.

  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Ability to spend extended lengths of time viewing a computer screen.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment

    • Other :

  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues / complaints / requests / information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule including nights, weekends and / or holidays

    • Amazing Benefits At A Glance :

  • Team Driven and Values Based Culture
  • Medical / Dental / Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities / Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program
  • Pay range $16.00-$17.00 per hour
    • serp_jobs.job_alerts.create_a_job

    Guest Service Beach • Virginia Beach, VA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Guest Service

    Guest Service

    Nothing Bundt Cakes #163Virginia Beach, VA, US
    serp_jobs.job_card.full_time
    Join the Team at Nothing Bundt Cakes - Red Mill!.If you have an eye for detail and love working with people, creating memorable experiences, and spreading joy, we want YOU on our team!.We are curre...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    General Manager

    General Manager

    Extended Stay AmericaChesapeake, VA, United States
    serp_jobs.job_card.full_time
    Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meet...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Services Representative

    Guest Services Representative

    US Government JobsHampton, VA, US
    serp_jobs.job_card.full_time
    This position will be assigned to the Langley Inn on Langley AFB, VA.This is a flexible position that is guaranteed 0 hours per week but can be scheduled for up to 40 hours per week.The primary pur...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Search & Rescue

    Search & Rescue

    U.S. NavySeaford, VA, United States
    serp_jobs.job_card.full_time +1
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.When lives are on the line, Navy Aviation Rescue Swimmers (AIRRs) are exceptionally adept at answering the call....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Services Rep Part Time-104020

    Guest Services Rep Part Time-104020

    Extended Stay AmericaNewport News, VA, United States
    serp_jobs.job_card.part_time
    GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checkin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Team Lead-109010

    Team Lead-109010

    Extended Stay AmericaChesapeake, VA, United States
    serp_jobs.job_card.full_time
    The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key Performanc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Banquet Supervisor

    Banquet Supervisor

    Norfolk, Virginia, United StatesUSA, Virginia, Norfolk
    serp_jobs.job_card.full_time +1
    Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Marine Interdiction Agent

    Marine Interdiction Agent

    U.S. Customs and Border ProtectionLandtown, VA, United States
    serp_jobs.job_card.full_time
    Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP) offers those with Merchant Mariner Credentials the exceptional opportunity of a career in law enforcement worki...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Home Ventilator Specialist

    Home Ventilator Specialist

    AdaptHealth LLCChesapeake, VA, United States
    serp_jobs.job_card.full_time
    The RT Vent Field Clinician is a Respiratory Therapist providing respiratory patient care to Vent patients for optimal outcomes. Provides respiratory care to patients in alternate sites in accordanc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Supervisor Operating Room

    Supervisor Operating Room

    SentaraNorfolk, VA, United States
    serp_jobs.job_card.full_time
    Sentara is hiring an experienced RN OR Supervisor for Norfolk General Hospital's Operating Room, in Norfolk Virginia.The Supervisor, Nursing and Patient Care Services in a hospital setting plays a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Chaplain

    Chaplain

    U.S. NavySeaford, VA, United States
    serp_jobs.job_card.full_time +1
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.As a Navy Chaplain, you will be the voice of encouragement, reason and hope to thousands of Sailors and Marines,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Producing Shop Shift Supervisor - 24-Virginia Beach- VA - VA Beach Blvd (Virginia Beach, VA)

    Producing Shop Shift Supervisor - 24-Virginia Beach- VA - VA Beach Blvd (Virginia Beach, VA)

    Krispy Kreme Doughnut CorporationVirginia Beach, VA, United States
    serp_jobs.job_card.full_time
    Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Activities and Events Attendant

    Activities and Events Attendant

    Blue Water Hospitality Group, LLCCape Charles, VA, US
    serp_jobs.job_card.full_time
    Recreative and event team members coordinate and provide activities for RV Resort guests according to Company policies and safety regulations. Seasonal roles are not eligible for health benefits.Sea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Air Interdiction Agent

    Air Interdiction Agent

    U.S. Customs and Border ProtectionMathews, VA, United States
    serp_jobs.job_card.full_time
    Pilot CBP Air Interdiction Agent.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work wi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Entry Level Sales Representative

    Entry Level Sales Representative

    American Income LifeCheriton, VA, US
    serp_jobs.job_card.full_time
    A Sales Career That Grows With You.Are you looking for a career path that gives you the freedom and flexibility to control your schedule, but also has the security and stability of a large company?...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Services Representative-Homewood Suites Virginia Beach, VA

    Guest Services Representative-Homewood Suites Virginia Beach, VA

    Hotel EquitiesVirginia Beach, VA, US
    serp_jobs.job_card.full_time
    Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable. Homewood Suites in Virginia Beach, VA.Responds in a professional ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    F&B Supervisor

    F&B Supervisor

    Atrium HospitalityNorfolk, VA, US
    serp_jobs.job_card.full_time
    Norfolk Sheraton 777 Waterside DriveNorfolk, VA 23510 Full time Compensation : $16.Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence. We go above and beyond to delive...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Installed Services Supervisor

    Installed Services Supervisor

    Carter LumberChesapeake, VA, US
    serp_jobs.job_card.full_time
    Kempsville Building Materials (A division of Carter Lumber) is currently seeking an Installed Services Supervisor to help lead our Installed Sales division in the Outer Banks of North Carolina...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30