Benefits Specialist

Benefits Specialist

Our client, a healthcare company, is looking for a Benefits Specialist for their Fountain Valley, CA / Hybrid location. Responsibilities include :

Providing accurate, timely, and clear information about health, dental, vision, life insurance, disability, retirement, and other employee benefits.

Assisting employees in understanding benefit options, enrollment procedures, and eligibility requirements.

Documenting all inquiries, issues, and resolutions in the call tracking system.

Continuing to support employee benefit inquiries after Open Enrollment ends, when call volumes are expected to decrease.

Delivering excellent customer service by demonstrating patience, empathy, and professionalism on every call.

Requirements include :

Minimum of 3 years of experience in employee benefits, benefits administration, or a related HR role.

Strong working knowledge of health & welfare benefits, retirement plans, and open enrollment processes.

Exceptional communication skills, with the ability to explain benefits clearly and simply to employees.

Strong problem-solving and active-listening skills; customer-service mindset is essential.

Proficiency with call tracking systems and standard HR / benefits software.

Ability to manage a high call volume efficiently while maintaining quality service.

Spanish language skills are a plus.

High School Diploma

Bachelors Degree

Why Should You Apply?

Health benefits

Referral program

Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or expression, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.