Contact Center Agent IFirst City Credit Union • Altadena, CA, USA
Contact Center Agent I
First City Credit Union • Altadena, CA, USA
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job_description.job_card.job_descriptionTwo years of financial institution experience Excellent written and verbal communication, customer service and sales skills Personnel computer proficiency with Microsoft Word and Excel Excellent critical thinking skills Applicant must be available to work Monday-Saturday , 40 hours per week. Health, dental, and vision plans 401(k) plan Life insurance Paid Time Off (PTO) Plan Paid holidays
The Contact Center Agent I will assume, but not be limited to, the following responsibilities :
- Answers member service calls in a professional and courteous manner.
- Provides information as requested on member's accounts or credit union products and services.
- Cross-sells credit union products and services to members as appropriate.
- Perform members' request and conduct account maintenance.
- Assists members through the online banking related questions, features including troubleshooting
- Performs telephone transfers, wire transfers, check orders, stop payments, address changes and opens new accounts.
- Process member requests in a timely manner.
- Assist members with any Debit / VISA related questions.
The successful candidate will possess the following education, knowledge and skillsets :
We provide competitive compensation and benefits package that includes :
EOE
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Contact Center Agent • Altadena, CA, USA