Administrative Services Associate III - Benefits Screener

Job Title

Position serves as the initial point of contact for the clients seeking benefits and / or services.

Duties include understanding and explaining basic benefit program information, making appropriate referrals, assisting clients with applications, and researching information needed.

Essential duties and responsibilities include the following. Other duties necessary to deliver services to customers and citizens may be assigned :

• Analyzes needs and coordinates resources that will support families / clients
• Serves as point of contact for clients
• Assists clients with completing applications and performs initial screening of applications
• Assesses and makes appropriate referrals to internal and external resources as needed
• Researches a variety of databases (including local and state agencies' databases) to obtain and / or verify information needed to process applications
• Makes photocopies of documents for case files
• Maintains complex logs and records, forwarding data to appropriate staff member(s)
• Performs data entry tasks regarding case files
• Updates databases, client files, and other automated records as needed
• Schedules appointments for clients to meet with staff
• Provides information regarding programs
• Assists in the preparation of periodic, special, and other reports for statistics
• Performs clerical support functions such as receiving and directing telephone calls and visitors, preparing correspondence, etc.
• Regular attendance is required.

Additional duties and responsibilities include the following :

This position has no supervisory responsibilities.

Qualifications to perform this job successfully include the ability to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions :

Must successfully complete Criminal Records background check and Child Protective Services Registry Check. Possession of valid driver's license issued by the Commonwealth of Virginia and acceptable driving record according to City criteria. Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.

The City offers an array of benefits combined with direct salary / wages in order to establish a total compensation package that supports the City's goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.

Employees in full-time positions are eligible for the following benefits :

Employees in hourly and part-time positions may be eligible for benefits depending on the position.

Employees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loans.

Additional information about City benefits can be found on our website and in the Employment Policies & Procedures.