Casualty Claims Manager Auto and General Liability

Claims Manager Western World

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How You Will Create an Impact

An individual in this role should expect to manage, lead, and direct a team of 7-8 adjusters handling various Western World claims. This hands-on role will lead the employee to collaborate with insureds, third party administrators, underwriters, and brokers to ensure all stakeholders agree with the litigation strategy. In addition, the individual will provide ongoing coaching / counseling to adjusters to achieve technical excellence. The Claims Manager will also conduct periodic claim file audits of field claims practices and monitor results to help drive behavioral changes where appropriate. The Manager will also oversee claim dashboards to help drive best claim practices to secure that the team is meeting company goals, as well as communicate with all internal business partners and underwriters to make sure underwriting is aware of large losses and industry trends.

What You'll Need to Succeed

• Motivated individuals who are interested in the potential for an upwardly mobile career path.
• 5+ years of commercial claims experience.
• Experience resolving physical damage and injury claims
• Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment.
• Demonstrated ability to initiate and champion change initiatives that leverage technology and improve skills in benchmarking.
• Creativity in resolving unique and challenging business problems, as well as ability to achieve business goals and objectives is essential.
• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks while managing competing priorities.
• Effective decision-making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
• In-depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
• Prior claims management experience a plus.
• Bachelor's Degree or equivalent work experience
• Multi-state adjuster licenses or ability to obtain required licenses within 90 days of hire.

Ready to take your career to the next level? We would love to hear from you.