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Account Director, Customer Expansion (IL, IN, Mid-West)

Account Director, Customer Expansion (IL, IN, Mid-West)

FinThriveChicago, IL, United States
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About the Role

Impact you will make

Join a company considered a Best Place to Work, where innovation, culture, and purpose come together to make a meaningful difference in healthcare. At FinThrive, we're not just building technology - we're leading the transformation of healthcare revenue cycle management. As a KLAS-ranked industry leader, we offer cutting-edge, cloud-based solutions that span the front, middle, and back of the revenue cycle. Best in class End to End Revenue Cycle Solutions and Services enable our sellers to gain access to C-Suite Providers' contacts. Our industry is growing, and we need talented sales professionals to continue our double-digit growth! We are proud to be a strategic partner to HFMA, helping providers assess their revenue cycle technology adoption and strategically plan for their next technology investment. In this role, you'll have the team, tools, recognition, and collaboration needed to build a pipeline and win deals -while helping your clients thrive. If you're a strategic, customer-centric seller who flourishes in high-growth environments and is looking to make an immediate impact, we want to hear from you.

What you will do

  • Own and expand revenue within a defined set of existing health system clients
  • Develop and execute detailed territory and account plans aligned to client goals, with a focus on cross-sell and upsell opportunities
  • Lead consultative discovery processes to understand each prospect's unique challenges and align FinThrive solutions accordingly
  • Maintain customer C-suite and VP-level relationships across departments
  • Conduct proactive quarterly business reviews and strategic planning sessions to ensure client success and identify new value opportunities
  • Collaborate with Customer Success, Solution Strategy, and Product teams to develop tailored solution recommendations and account strategies
  • Consistently maintain an active, healthy sales pipeline and accurately forecast in Salesforce
  • Deliver compelling presentations and proposals with a focus on ROI, value realization, and strategic alignment
  • Represent FinThrive at healthcare industry events and association meetings to deepen client relationships and develop new opportunities

What you will bring

  • 5+ years of healthcare RCM technology sales experience with a proven record of exceeding annual Booking quota attainment
  • Proven success selling to large health systems and navigating complex multi-stakeholder sales cycles
  • Ability to think strategically while executing tactically to grow revenue within assigned accounts
  • Experience selling six- and seven-figure technology deals in healthcare revenue cycle management
  • Excellent planning, relationship management, negotiation, and presentation skills
  • Proven ability to thrive when leading customer sales meetings and ROI discussions with hospital leadership
  • High accountability and entrepreneurial spirit
  • Proficiency with CRM and other modern sales tools
  • Ability to work daily within the Illinois and Indiana territory that is listed for this existing account sales role
  • Willingness to travel up to 50% or more as needed

    • What we would like to see

  • Bachelor's degree (MBA a plus)
  • Knowledge of Epic, Meditech and Cerner EHR ecosystems
  • HFMA or NAHAM membership or certification
  • Proficiency with SFDC, Gong, and Seismic

    • About FinThrive

    FinThrive is advancing the healthcare economy.

    For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com / why-finthrive

    Award-winning Culture of Customer-centricity and Reliability

    At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at

    Our Perks and Benefits

    FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits.

  • Professional development opportunities
  • Term life, Accidental & Medical Insurance
  • Meal and Transport arrangements

    • FinThrive's Core Values and Expectations

  • Demonstrate integrity and ethics in day-to-day tasks and decision-making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable, and Engaged, operate effectively in the FinThrive environment and the environment of the workgroup, maintain a focus on self-development and seek out continuous feedback and learning opportunities
  • Support FinThrive's Compliance Program by adhering to policies and procedures about HIPAA, GLBA, FCRA, and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.

    • FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.

    © 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks, and logos are owned by FinThrive or related entities. RV092724TJO

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