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Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Kristian Navarro - State Farm AgentCicero, IL, US
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Job Description

Job Description

Benefits :

  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION :

  • Provide outstanding customer service and sales through various channels (phone, email, chat, in-person) to address inquiries, resolve issues, and ensure customer satisfaction.
  • Build and maintain strong customer relationships by actively listening to their needs and concerns.
  • Assist customers in making informed purchasing decisions.
  • Serve as the primary point of contact for customers, ensuring their needs and feedback are communicated to relevant departments within the company.
  • Act as a liaison between customers and various teams members, helping to resolve issues and ensure a seamless customer experience.
  • Identify and pursue sales opportunities by upselling and cross-selling products / services to existing customers.
  • Follow up on leads, cold calls, and referrals to acquire new customers and achieve sales targets.
  • Develop in-depth knowledge of our products / services to effectively communicate their features and benefits to customers.

    • We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

    RESPONSIBILITIES :

  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

    • QUALIFICATIONS :

  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Strong problem-solving abilities and a customer-centric approach.
  • Adept at managing multiple tasks and priorities.
  • Basic computer skills and the ability to learn and navigate CRM software
  • ability to obtain Insurance Licenses
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    Representative State • Cicero, IL, US

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