Supervisor - Referral Coordinators

Overview The Referral Coordinator Supervisor will assist the Referral Manager oversee and manage the Referral team.

Key responsibilities are listed below, however, this position may be asked to perform other duties and responsibilities as determined by management.

Key Duties & Responsibilities :

• Supervises, trains, develops and oversees the Referral Coordinators team.
• Serves as a liaison between the Referral Coordinators and Center Administrators.
• Promotes patient retention by serving as a liaison between patients, PCP, Insurance companies and specialty providers.
• Resolves referrals-related concerns prior to a patient’s appointment.
• Enters referrals and documents communications, actions, and other data in the medical records system.
• Handles escalated customer service escalated matters.
• Provides support to clinical staff in order to facilitate the administrative components of clinical referrals for services provided.
• Provides information related to referrals, short-term case work and case management services which may include client assessment, planning, patient education, advocacy and follow-up.
• Maintains high quality by checking or monitoring data and referrals in a timely manner.
• Answers questions regarding complex referrals from Referral Coordinators and communicates with them as needed.
• Works closely with the Center Administrators to update providers on Insurance requirements, guidelines and other pertinent information needed to process a referral.
• Requests appointments from appropriate specialty providers; Verifies accurate insurance information.
• Follows up on all referrals and maintains accurate tracking.
• Obtains ongoing knowledge, documentation, and updates of appropriate referral resources, required forms and key contact persons.
• Insures client-patient confidentiality.
• Assists the Referral Manager.

Supervisory Responsibilities :

Required Skills / Abilities :

Education and Experience :

Work Remotely :