Overnight Customer Service Agent
VirtualVocationsRichmond, Virginia, United Statesjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for an Overnight Customer Service Professional to provide exceptional service during the 1AM - 9AM EST shift.
Key Responsibilities
Provide outstanding customer service by addressing concerns and offering creative solutions for one-call resolutions
Support customers in creating accounts and resolving issues to ensure a memorable experience
Collaborate with customers and teams to enhance the overall customer experience and satisfaction
Required Qualifications
At least 2 years of experience in high-touch customer service, particularly with first-contact resolutions
Prior experience working an overnight position
Proven ability to build strong relationships with customers to foster loyalty
Experience in contributing to a team environment through collaboration and knowledge sharing
Passion for staying current with product offerings and improving customer experience
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Customer Service Agent • Richmond, Virginia, United States
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