Quality and Laboratory Support Practitioner (NP / PA)
WellNow Urgent CareSyracuse, New York, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionReview, interpret and treat actionable outpatient laboratory results across multiple states. Monitor results queues of all sites and report any delays in reporting or patient care. Call patients with results when indicated and send mail to patients in the event that the patient cannot be reached by phone. Communicate abnormal or critical results to patients promptly. Document all follow-up actions accurately in the electronic health record (EHR). Work within the team of RNs to ensure timely review and reporting of results to patients and treatment changes, when indicated. Provide patient education and support to promote adherence to care plans. Report communicable diseases to state departments of health. Assist Quality Department with the incident reporting process, including intake, review, investigation, documentation, and resolution of clinical and operational incidents. Maintain and audit records of incident reports and develop trend reports to identify areas of risk or improvement. Monitor clinical practices to ensure adherence to policies, procedures, and external regulations (OSHA, HIPAA, CDC, state / local health authorities). Support the development, implementation, and evaluation of quality improvement initiatives. Track and report on quality indicators, such as patient satisfaction, wait times, safety events, and medication errors. Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training. Minimum of 2 years of clinical experience in urgent care, emergency, or ambulatory care settings. Prior experience with lab review and quality reporting is a plus. Knowledge of healthcare regulatory requirements, clinical workflows, and patient safety principles. Exceptional organizational and communication abilities. Comfortable working in a fast-paced, remote healthcare environment.. Strong critical thinking, communication, and organizational skills. Proficiency in electronic medical records (EMR) and standard office software (e.g., Microsoft Office Suite). Graduate of an accredited Nurse Practitioner or Physician Assistant program. Active and unrestricted NP or PA license in all of the following states : Indiana, Illinois, New York, Pennsylvania, and Michigan. Board certification (e.g., AANP, ANCC, or NCCPA). Works in clean, smoke-free and well-lit spaces. Exposure to frequent deadlines / must have ability to handle stress effectively, subject to frequent interruptions Must have good visual and hearing acuity. Must be able to utilize keyboard and view computer screens up to 90% of shift. Must be able to follow directions and plan fairly complex processes & workflow Ability to sit, stand, walk, use hands to finger, grasp, handle or feel, reach, stoop, kneel, crouch, or bend, climb, talk, hear, and perform repetitive motions of hands and / or wrists. Requires some physical work; lifting, pushing, or pulling required of objects up to 10 pounds.
The Quality and Laboratory Support Practitioner (NP / PA), works under the direction of the Medical Director, Quality Assurance and Performance Improvement. This role is responsible for the timely review and follow-up of outpatient test results, including initiating treatment when appropriate.
Key responsibilities also include supporting Quality, overseeing internal incident reporting, and identifying opportunities to improve patient care. The NP / PA collaborates with Lab RNs and both clinical and administrative teams to ensure care is well-coordinated and aligned with internal policies, regulatory standards, and best practices.
Salary :
- Qualified NP / PA hourly rate is $60 / hour.
Job Responsibilities :
Minimum Job Qualifications :
Education :
Required License and Certification :
Mental and Visual Requirements :
Physical Activities and Requirements :
WellNow is an EOE.
About WellNow Urgent Care :
WellNow Urgent Care strives to be a leader in urgent care medicine, offering our patients quick, convenient and quality care for non-life-threatening injuries and illnesses. Our commitment to offering more communities with remarkable service has contributed to us being one of the top 10 urgent care providers in the U.S.
Founded in 2011, WellNow has grown to 200+ facilities conveniently located across Illinois, Indiana, Michigan, New York, and Pennsylvania.
If you’re looking to make your next career move to an organization that offers multiple career paths and is supportive of its colleagues’ personal and professional goals, then apply to one of our available opportunities today!
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Quality Support • Syracuse, New York, United States
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