Director of Technology Services

A company is looking for a Director of Technology Services responsible for operational success and continuous improvement of internal IT services.

Key Responsibilities

Develop and execute the vision and roadmap for end-user technology services, ensuring alignment with business priorities

Oversee day-to-day operations of the IT Service Desk and Desktop Support teams, ensuring SLA adherence and customer-centric service

Lead and mentor a team of technical support professionals, fostering a culture of accountability and growth

Required Qualifications

10+ years of progressive IT support experience, with at least 5 years in a leadership role

Proven success managing ITSM processes and platforms such as ServiceNow or JIRA

Expertise in endpoint management and SaaS collaboration platforms

Strong knowledge of security best practices and SaaS governance

Exceptional project management skills with the ability to manage competing priorities