Member Services Coordinator

Job Description

Job Description

Description :

Member Service Coordinator| Location : 11149 Research Blvd, Austin, Tx 78759 |Schedule : Monday–Friday 7 : 30am-4 : 00pm| Employment Type : Full-Time

Austin Telco is seeking a Member Service Coordinator who is passionate about delivering exceptional service and building lasting relationships with our members. In this role, you will perform financial transactions, open and maintain various types of accounts, and promote products and services that support our members’ financial well-being. You will play a key role in ensuring operational accuracy, compliance with policies, and a positive member experience across all service channels.

What you'll do :

• Deliver accurate, courteous, and prompt service to members in person, by phone, and electronically
• Provide account balances, product information, and general assistance
• Open and update personal, business, IRA, Trust, and Estate accounts
• Ensure full disclosure of products, services, and associated fees
• Apply Customer Identification Program (CIP) policy to all accounts
• Close accounts after verifying no outstanding balances, transactions, or safe deposit boxes
• Open online accounts and assist with IRA audits and transfer requests
• Review daily reports including certificate FM, renewal, and new online shares
• Assist members with loan closings as needed
• Ensure timely and accurate processing, auditing, and scanning of account documents
• Train team members as needed, and attend assigned training sessions

What you bring :

What We Offer :

Additional Requirements

Why Austin Telco?

We’re more than a credit union, we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

Equal Opportunity Employer : We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements :