Commercial Customer Service Rep I

Commercial Customer Service Rep I

Job Category : Customer Services

Pay or shift range : $45,000 USD to $60,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Essential Duties And Responsibilities include the following : (Other duties may be assigned.)

Client Support & Communication

• Serve as the primary liaison between clients, sales, project managers, and operations throughout the relocation process.
• Respond promptly to client inquiries via phone, email, and in-person meetings.
• Provide status updates, resolve issues, and escalate concerns to management when necessary.
• Maintain positive relationships to encourage repeat and referral business.

Project Coordination

Documentation & Compliance

Issue Resolution

Team Collaboration

Qualifications & Experience

Education & Experience

Skills & Competencies

Supervisory Responsibilities

This role has no direct supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Work Environment