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Technical Support

Technical Support

Global Channel ManagementMason, OH, United States
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About the job Technical Support

Technical Support needs 1+ years experience

Technical Support requires :

  • 8 : 00 AM Midnight (M-F)
  • 9 : 00 AM 10 PM (SAT)
  • 10 : 00am 7 : 00pm (SUN)
  • Remote local
  • Work one weekend day each week, same day each week (either Saturday or Sunday) and you will be off one day Monday Friday. 40 hour work week.
  • Weeks are structured Sunday Saturday.
  • 2 weeks of training, in person
  • 10 Megs download and 1 Meg upload
  • Requires 1 hour within site
  • Basic Technical knowledge of Microsoft Windows able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop)
  • Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity)
  • Basic Hardware and software application trouble shooting skills

Technical Support duties :

  • Ø Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field / stores resulting in increased customer satisfaction and retention.
  • Ø Demonstrate continuous performance improvement, solid business skills and support of department and company objectives.
  • Ø Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Retail expectations.
  • Ø Uses courteous and professional language.
  • Ø Works effectively in a team environment.
  • Ø Creates a win-win resolution to problems.
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    Technical Support • Mason, OH, United States

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