Logistics Analyst

Responsibilities

: - Responsible for providing technical support and prioritization related to system solutions. - Responds to user inquiries, isolates problems, and supports implementation. - Penske user and customer point of contact for review of existing system solutions and feedback / coordination of possible solutions. - Ensure that system changes are accurate with limited impact. - Applies established business rules for daily error management. - Follow tasks / projects through to completion following project management principals - Document process flows to better engage end user requirements and translate to systems development / engineering as needed - Handles reoccurring tasks which may include generating daily reports, pulling relevant data from transportation / business intelligence systems and formatting data for easy interpretation - Meet customer deadlines and provide required metrics / reports through data extraction - Maps and documents standard operating processes and participate in process improvement teams - Be able to resolve situations quickly, communicate status of problem, and work with the appropriate internal subject matter expert to resolve problems and support implementations - Interacts with the customer by phone, email or in person on an as needed basis - Other projects and tasks as assigned by supervisor