Bilingual Customer Service SpecialistVirtualVocations • Birmingham, Alabama, United States
Bilingual Customer Service Specialist
VirtualVocations • Birmingham, Alabama, United States
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A company is looking for a Bilingual Customer Service Loyalty Specialist to join their team.
Key Responsibilities
Handle incoming and transferred calls from clients, addressing concerns and providing solutions
Educate customers about the value and benefits of services to encourage retention
Document customer interactions and maintain accurate records using a CRM system
Required Qualifications
2+ years of experience in Customer Service and Sales
Bilingual in Spanish
Thorough knowledge of call center policies and procedures
Proficiency with computer programs such as Google Suite
High School Diploma or equivalent required
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Customer Service Specialist • Birmingham, Alabama, United States
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